Customer Service Specialist (French & English) – Cologne | Hybrid

Overview

Location: Cologne

Contract: Permanent, Full-Time

We are recruiting on behalf of an international organisation that is expanding its digital operations in Germany.

This is an exciting opportunity to join a growing, forward-thinking business where customer experience, innovation, and teamwork are at the heart of everything they do.

If you are passionate about customer support, enjoy solving problems, and want to be part of a collaborative and fast-moving environment, this could be the next step in your career.

The Role

As a Customer Service Specialist, you will be the main point of contact for customers using the company’s online marketplace. You will manage a wide range of enquiries, build trusted relationships, and ensure that every interaction is handled with professionalism, efficiency, and care.

You will work closely with internal teams across operations, logistics, finance, sales, and support to resolve issues, manage escalations, and deliver a seamless end-to-end customer experience.

Responsibilities

• Acting as the first contact for customers via phone, email, and digital channels
• Handling enquiries related to orders, processes, logistics, finance, and claims Investigating and resolving customer issues quickly and effectively
• Managing escalations and coordinating with internal stakeholders
• Building strong, long-term customer relationships through clear communication and service excellence

Qualifications

• C2 level French and B2/C1 level English (written and spoken)
• Initial experience in customer service, customer support, call centre, or similar roles
• Confident communicator with strong problem-solving skills and a calm approach under pressure
• Comfortable working with multiple systems ( CRM, ticketing tools, Microsoft Office)
• Experience in automotive, logistics, or digital marketplaces is an advantage but not essential – full training will be provided

What’s on offer

• Hybrid working model 28 days holiday plus your birthday off
• Annual Wellbeing Day and a paid Charity Day
• Structured onboarding, training, and long-term development opportunities
• Supportive, inclusive culture within an international environment

If you are looking to join a business that values people, invests in development, and is shaping the future of its industry, we would be pleased to hear from you. Please apply with your