Customer Success Manager 3 (12 month FTC)

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.

The Senior Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment (ROI) and drive business success with their LinkedIn Hiring Solutions investment.

Serving as a Customer Champion and Advocate

Helping Customers realize value from their investment

Partnering on customer retention and expansion.

The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.

Responsibilities Include :

Advance personal journey with Diversity Inclusion and Belonging as this is a top priority for LinkedIn and many of its customers

Partner with sales counterparts on prioritized customers to drive overall customer adoption enhance customer success and mitigate customer churn risk

Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities leading to full business value

Agree on business objectives and goals with customers to build measurable success plans set cadence of communication to deliver ROI and operational reviews.

Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Business Reviews

Analyze current customer engagement metrics and leverage the Learning Center to provide new and ongoing product education options.

Provide best practices to help drive user behavior and product adoption and map Hiring solutions to existing customer workflows

Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success

Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features / functionality for their specific business needs

Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams

Expedite technical and purchase-related escalations.

Document all communication with customers accurately and in a timely manner via system tools.

Up to 15% travel may be required when travel guidelines safely allow for in-person visits depending on location and territory

Qualifications

Basic Qualifications

5 years of experience in any of the following: Customer Success Consulting Product Training or Change Management

Fluency in German and English

Preferred Qualifications

Recruiting or other applicable talent experience

Proficient interpersonal skills demonstrated by the ability to build authentic business relationships and effectively manage relational challenges

Proficient organization project management and time management skills

Experience analyzing data trends and client information to identify product or growth opportunities in service of customer value

Influential verbal and written communication skills including expertise in presenting to both small and large audiences

Proficient understanding of Sales concepts and Software as a Service

Bachelors degree or equivalent practical experience

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

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Employment Type : Full-time

Vacancy : 1

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