Customer Success Manager, EMEA Customer Success

Stellenbeschreibung:

Founded in June 2017, ConnexPay is the first payments company to seamlessly combine both PayIns and PayOuts into a single global platform that is transforming modern e-commerce. The flexibility of ConnexPay’s technology allows clients to manage all of their B2B payment needs, from acquiring sales, managing fraud, and paying suppliers. ConnexPay’s solutions are applicable across a broad spectrum of corporate payment use cases, including global travel, ticketing, insurance and warranty claims, loyalty and rewards, and media and advertising. The company’s technology reduces payment risk and lowers the cost of payment acceptance. Through our people, ConnexPay is poised to become the industry leader in payments.

We are proud of our culture, where we focus on employee engagement and customer satisfaction. Here our people feel comfortable voicing their opinions, which helps us build a safe environment for all. We are customer focused and truly believe that behaviors drive our culture — and our culture drives our results — always working as one team to win.

Key Responsibilities

This is how you'll help us succeed

A customer‑obsessed mindset , paired with the drive to engage directly and consistently with clients to elevate their experience and outcomes.
Prioritize strategically across your portfolio, using data and experimentation to guide decisions and drive improvements.
Communicate with clarity and empathy , using strong storytelling and strong listening skills that deepen trust and alignment.
Thrive in a fast‑moving fintech environment , showing resilience, adaptability, and forward momentum.
Flex between strategic initiatives and hands‑on execution , diving into operational details when needed to drive customer success.
An intellectual curious, analytical mindset to guide execution, improve processes, and consistently drive measurable outcomes.
Collaborate seamlessly across cross‑functional teams to define, influence, and deliver on shared customer metrics.

The Successful Candidate Will Bring:

A proven track record of exceeding retention and growth expectations across a multi‑product platform, consistently strengthening customer relationships and expanding account value.
Hands‑on payments experience with the ability to drive adoption and usage through a mix of product capabilities, content, and human interactions.
A true customer champion , partnering closely with cross‑functional teams to create a tight feedback loop that feeds directly into product strategy and enhance customer journeys.
Deep understanding of end‑to‑end customer journeys , with the ability to identify key moments that can be influenced through technology and human touchpoints.
A strong track record of building trusted relationships with senior stakeholders , navigating complex organizational structures, and influencing decision-making across complex customer environments.

Qualifications

Applicants for this role will have:

Bachelor’s degree (preferred) or equivalent practical experience.
3+years of experience in a payments or financial services environment within a customer‑facing role.
A consistent history of outperforming retention and cross‑sell goals .
Proficient in MS Office (Word, Excel, and PowerPoint) and preferably with experience working with CRM systems (e.g., HubSpot).
A strong ability to prioritize, execute, and exceed KPIs , even in high‑velocity environments.
Reliability in completing follow‑ups and tasks within defined timeframes.
A growth‑minded, highly motivated approach with a drive to learn, evolve, and succeed.
Excellent communication skills , both verbal and written, with the ability to translate insights into clear, actionable narratives.
Eligible to work in European Economic Area or United Kingdom, preferably already based in region.

ConnexPay offers an attractive compensation package reflecting the scope of the role. Other benefits include:

Protecting the wellness of our team at ConnexPay is our highest priority. The successful candidate will receive a highly attractive compensation salary and benefits package reflecting the size and scope of the role based on country location.

Equal Opportunity Employer

ConnexPay is an equal opportunity employer and does not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other protected characteristic.