Customer Success Manager Large Accounts F/M

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About ChapsVision

Founded in 2019, ChapsVision is a fast‑growing software publisher, part of the NEXT40 of the French Tech, ranking among the 40 most promising French start‑ups. With 1,200 employees and more than 1,000 major corporate and governmental clients, our ambition is to become the European leader in sovereign data processing.

Our goal: continue development by strengthening teams to design, market, deploy, and support increasingly innovative and ambitious products. Simultaneously, our social commitment is embodied through the HappyCap Foundation , which supports children with developmental and cognitive disorders and their families.

Role Overview

We are looking for a senior profile who operates at the intersection of business value , data/AI technologies , and strategic account management . Two strong fits:

• Consulting background (Data, AI, Digital, Analytics) with experience in Life Sciences and/or Industrial & Manufacturing , accustomed to navigating complex organisations and shaping transformation roadmaps.
• A seasoned Customer Success Manager comfortable with enterprise software deployments, key account management, and data/AI‑oriented platforms—able to balance strong client‑facing presence with enough technical depth to be credible with IT, architecture, and data teams.

Responsibilities

• Act as a trusted advisor for both business and technical stakeholders, helping clients understand how Enterprise Search accelerates their AI journey—from RAG & LLM augmentations to Agentic AI—and how these technologies create measurable value across their organisation.
• Ensure seamless delivery and adoption by coordinating closely with our Professional Services teams, mobilising the right experts, and steering engagements with clarity, rigor, and impact.
• Manage a portfolio of strategic accounts across EMEA, primarily in Life Sciences and Industrial & Manufacturing , ensuring long‑term satisfaction and strategic alignment.
• Ensure adoption and success of our enterprise‑grade solutions, overseeing implementation, usage, and value realization across complex environments.
• Build and drive adoption plans, define measurable KPIs, lead Executive Business Reviews, and continuously monitor the health and success of each account.
• Identify new opportunities for expansion across sites, factories, functions, or use‑case domains, contributing directly to retention and upsell/renewal strategies through a value‑centric approach.
• Collaborate closely with internal teams (Sales, Pre‑Sales, Delivery/Consulting, Product, Support) to maximise delivered value and ensure seamless end‑to‑end execution.
• Contribute to ChapsVision’s visibility as a thought partner on how Data, Enterprise Search, RAG/LLM, and Agentic AI transform Life Sciences and Industrial sectors—through client workshops, internal playbooks, or industry events.

Experience & Education

• Minimum 10 years’ experience in Customer Success, Account Management, or Consulting within the Enterprise Software industry.
• Strong understanding of software lifecycle (deployment, adoption, support).

Hard Skills

• Knowledge of Data, AI, search engines, LLMs, and Enterprise solutions.
• Experience in managing large‑scale projects and driving strategic accounts.
• Ability to engage with a wide range of stakeholders (pharma business teams, IT leaders, executives).

Nice to Have

• Knowledge of the Pharma / Life Sciences sector.
• Experience at a major software vendor on Pharma‑related projects.
• Fluency in French in addition to English.

Soft Skills

• Excellent communication, listening, and presentation skills.
• Consultative mindset, focused on delivering business value.
• Leadership, autonomy, and cross‑functional collaboration.
• Strong analytical skills and ability to adapt to complex, multicultural environments.

Languages & Benefits

• Fluent English is mandatory.
• German is a plus.
• French is a plus.
• SWILE meal card: €10/day covered at 60%.
• Public transport: covered at 50%.
• Sustainable mobility package: up to €400/year.
• Health insurance: 55% covered.
• Hybrid work: up to 3 days remote per week + €26 monthly allowance.
• CSE (works council): quarterly budget with many benefits.

Recruitment Process

• 30‑minute phone call with one of our recruiters to get to know you.
• Interview with our Executive Sales Manager.
• Interview with our BL Leader.
• A case study.
• 30‑minute interview with our HR Manager to discuss contractual aspects and ChapsVision’s vision.

Diversity & Inclusion

All our positions are open to people with disabilities.

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