Customer Success Manager – Public Sector (Germany)

Customer Success Manager – Public Sector (Germany)

As a Customer Success Manager (CSM) for the Public Sector at SUSE, you will be responsible for managing and growing relationships with key government and public sector organizations across Germany.

In this role, you will act as a trusted advisor to strategic accounts, supporting customers in modernizing their infrastructure while navigating increasing requirements around digital sovereignty, data control, and regulatory compliance. Germany is at the center of Europe’s digital sovereignty agenda, with public institutions increasingly prioritizing open, sovereign technology platforms to strengthen transparency, operational control, and long-term flexibility.

You will take ownership of a highly strategic portfolio, working closely with customers to align SUSE’s solutions with long-term modernization programs and platform strategies.

Success in this role requires the ability to operate effectively in complex public sector environments, influence senior stakeholders, and guide customers through large-scale transformation initiatives.

Focus Area

• Own and lead long‑term relationships with public sector customers, acting as a trusted advisor across technical and business stakeholders
• Define and drive Customer Success Plans (CSPs) aligned to customer strategies and public sector priorities
• Take end‑to‑end ownership of the customer lifecycle, from onboarding through adoption, renewal, and long‑term growth
• Drive adoption of SUSE solutions within the context of sovereign infrastructure, regulatory requirements, and long‑term platform strategies
• Lead customers through complex modernization initiatives, including cloud transformation, container adoption, and platform standardization
• Drive measurable value realization across SUSE’s open infrastructure portfolio
• Partner with Account Executives to identify and execute on strategic growth opportunities across agencies, departments, and use cases
• Orchestrate cross‑functional collaboration across Sales, Support, Services, and Engineering to ensure consistent customer outcomes
• Provide structured feedback and insights from public sector customers to influence product direction, go‑to‑market strategy, and internal priorities
• Facilitate and lead Quarterly Business Reviews (QBRs), aligning senior stakeholders on progress, risks, and opportunities
• Proactively monitor customer health, identify risks early, and define mitigation strategies
• Support subscription renewals and contribute to long‑term account growth and retention
• Build and maintain strong relationships at senior management and executive level within customer organizations

About You

• Experience in a Customer Success, Account Management, or similar customer‑facing role in enterprise environments
• Experience working with public sector customers or highly regulated industries is a strong advantage
• Strong understanding of enterprise IT environments, cloud, and open source technologies
• Ability to navigate complex organizations and influence stakeholders across multiple levels
• Experience working with senior IT leadership and decision‑makers
• Strong communication, stakeholder management, and alignment skills
• Structured and strategic mindset, with the ability to operate in ambiguous environments
• Proven track record in driving customer adoption, retention, and long‑term growth
• Full professional fluency in both German and English

Job Classification

Revenue Generation Non‑Sales

What We Offer

SUSE empowers you to be bold, driving your career to create the future you want. We celebrate and reward your achievements. This is a compelling opportunity to join us as we continue to scale and prosper. If you’re a big thinker, obsessed by execution and thrive in a dynamic environment, then please apply. We value diversity, inclusion, and equal opportunity.