Customer Support Engineer - Core Software and Platform Technologies

Customer Support Engineer - Core Software and Platform Technologies

Discover your impact with KUKA

KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics.

If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA.

Responsibilities

Make an impact

• Provide second-level technical support for KUKA system software (KSS and iiQka.OS2) products, focusing on communication,
• Act as a subject matter expert for fieldbus systems and technologies mxAutomation and Multiprog/Codesys, supporting global customers,
• Troubleshoot complex issues using lab equipment and, when necessary, on-site at customer locations,
• Document all inquiries and solutions in the CRM system and Knowledge DB,
• Collaborate closely with, R&D, and Product Management teams for root cause analysis and product improvements,
• Conduct workshops and prepare technical bulletins for international service technicians,
• Manage quality and complaint processes (field observation, root cause analysis, corrective actions),
• In addition, you will always accompany the product development from a customer support perspective: - When specifying new releases, you contribute important requirements, like usability, diagnostic capability, status monitoring, etc. - You will accompany the development project and manage the field rollout
• Sprint reviews, service concept, global knowledge transfer, application testing, requirements- and release-review, field test support,
• Provide project support for key customers when required,
• Consult customers in usage and treating above mentioned technologies.

Application Requirements

What you need to succeed

• Degree in Electrical Engineering, Mechatronics, or equivalent technical qualification,
• Experience in automation systems, Fieldbus and Networks,
• Fluency in Hungarian and very good English skills (spoken and written); German is a plus,
• Strong analytical and problem-solving skills,
• High customer orientation and ability to work independently,
• Team player with excellent communication skills,
• Project management experience is a strong plus,
• Ability to work in a decentralized setup and integrate smoothly with the Augsburg team,
• Willingness to travel to Augsburg from time to time for knowledge exchange.