Customer Support Engineer (m/f/d) Get on board and take off: Become part of our team as a Customer Support Engineer (m/f/d)!

Stellenbeschreibung:

Job Description

The Customer Support Engineer is the first point of contact for customers and the primary person responsible for the engine maintenance orders placed by the customer within the organization.

Tasks

Define the scope of maintenance with the customer
Monitor and implement the agreed-upon scope of work in accordance with the customer contract and in compliance with OEM and aviation regulations
Communicate the progress of the work and review the order if necessary
Develop maintenance strategies for large fleet operators and discussing these with customers (sometimes on site)
Check outgoing invoices
Processing complaints and damage reports
Workshop support for engine projects
Monitoring project targets and, if necessary, initiating countermeasures in the event of deviations
Carry out possible troubleshooting and rectification during the course of the project
Maintaining internal company systems for processing workshop orders
Discuss technical issues with the engine manufacturers
Developing technical requirements to create a cost estimate/quotation draft
Actively participate in the planning, implementation and follow-up of internal and external projects
Preparation of presentations, recommendations for action and decision papers

Benefits

bike leasing
Employee events (summer festivals, participation in sports competitions etc)
Flight privileges
Free parking

Requirements

Completed engineering studies (TH/ TU/ FH) in the field of mechanical engineering, aircraft or engine construction
Knowledge or understanding of business administration
Very good written and spoken English skills
Confident appearance and excellent communication skills, also in other cultures
Strong understanding in dealing with customers, especially from other cultures
Ability to work in a team
Quality awareness
Willingness to travel and ability to work under pressure
Experience in dealing with host system-based applications and modern means of communication
Very good knowledge of MS Office standard software
Willingness to undergo a psychological aptitude test