Department Manager - Customer Experience Focus (m/f/d)

Department Manager - Customer Experience Focus (m/f/d)

You turn every customer interaction into an experience – every single day.

As Department Manager at ZARA, you connect team, service, and processes. You optimize workflows, analyze customer profiles, and develop strategies that make the Customer Experience on the floor tangible.

You lead your team with inspiration and a hands‑on approach, nurture potential through individual training, and ensure high service and performance standards are consistently met.

You know: A successful store thrives where customers feel valued and your team is motivated to give their best every single day.

You keep KPIs, budget, and stock flow in view and make decisions that drive the store forward. Your leadership makes the difference – for your team, the store, and every single customer.

What we offer:

• An attractive compensation package, including holiday and Christmas bonuses
• 30 days of annual leave
• 25% employee discount on all INDITEX brands
• Free M‑membership with Urban Sports Club and partner deals
• Free period products in every store
• “Family Start Time” – additional time for partners following the birth or adoption of a child
• Comprehensive training and genuine opportunities for development

AT INDITEX, WE LOVE YOU FOR WHO YOU ARE!

As one of the world’s leading fashion companies, we stand for diversity, support the LGBTQIA community, and are actively committed to equal opportunities. The inclusion of people with disabilities is an integral part of who we are. We support you flexibly and individually – in the way that suits you best.