Field Service Technician | North & Northeast Germany

Field Service Technician | North & Northeast Germany

Energy to Healthcare Lumenis is a global leader in the field of minimally invasive clinical solutions for the Ophthalmology and Aesthetic markets and is a world‑renowned expert in developing and commercializing innovative energy‑based technologies, including Laser, Intense Pulsed Light (IPL) and Radio‑Frequency (RF).

In Germany, our dedicated service and sales teams ensure fast, reliable, and personal support for our customers.

About the Role

As a Field Service Technician (East & North‑East Germany), you will be part of our regional service team responsible for the installation, maintenance, and repair of medical laser systems. Your working area covers Eastern and North‑Eastern Germany. The preferred place of residence is Berlin, Hannover, or Hamburg.

You will ensure the operational readiness of our devices, perform safety checks, and support clinics in the efficient and safe use of their systems. The role includes regular travel and on‑site service visits. Occasional overnight stays (1–2 nights per week) may occur.

Key Responsibilities

• Install, maintain, and repair medical laser and energy‑based systems
• Perform electrical and safety inspections according to regulations
• Diagnose and resolve technical issues on‑site
• Support sales and training teams with technical input and product demonstrations
• Document service activities accurately in the company CRM
• Cooperate closely with colleagues in Service, Logistics and Sales
• Contribute to process improvements within the service organization

Requirements

• Completed technical education (electrical, mechatronic, or medical technology background preferred)
• Certified qualification to perform electrical work and safety testing
• Good command of English (spoken and written)
• Independent, structured, and customer‑focused working style
• Excellent communication skills and team spirit
• Willingness to travel within Eastern and North‑Eastern Germany

Applicants are required to provide their CVs in English.

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Engineering, Training, and Customer Service
• Industries: Appliances, Electrical, Electronics Manufacturing, and Medical Device

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