Senior Process & Data Manager Aftersales (w/m/d)

Senior Process & Data Manager Service (w/m/d)

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

As part of the Global Service Process & Data Organization, you will work across all Service process areas and collaborate with global stakeholders and regional teams. To further strengthen our global process and data governance and to ensure operational stability across ongoing and future transformation initiatives, we are looking for a Senior Process & Data Manager with a strong cross-process mindset and hands‑on governance experience. In this role, you will oversee the operational execution within the ServiceProcess & Data Organization, act as a key coordination link between the Process Owner, global process experts, ICT, Business Process Management and relevant stakeholders. You will support governance, compliance and performance monitoring to ensure consistent global implementation, standardization and documentation.

YOUR RESPONSIBILITIES

• You govern the global Serviceprocess landscape, ensuring quality, consistency, lifecycle management and documentation approvals
• You own the global Servicechange request backlog, coordinating cross‑process input, supporting prioritization and conducting structured impact evaluations (business value, profitability, Clean Core, scalability)
• You design and maintain cross‑system roles and authorization concepts, ensuring SoD compliance and alignment with global governance standards
• You support the implementation of global process templates and operational changes, coordinate incidents and govern justified exceptions while minimizing process customization
• You coordinate Servicereporting requirements, ensure end‑to‑end process KPI definitions, and act as a governance and quality gate between business stakeholders, process experts and the data & analytics organization, driving effective communication and end‑user enablement

QUALIFICATIONS

• Several years of experience in process management, data management or business operations in a complex, international environment - Serviceexperience is a strong advantage
• Solid understanding of SAP S/4HANA processes, process governance, roles & authorizations and Clean Core principles
• Strong analytical skills and experience in evaluating change requests, cross‑process impacts and preparing decision‑ready assessments
• Experience with process documentation and governance tools (e.g. Signavio) and reporting or BI environments
• Very good communication skills in English; German is a plus

WHAT WE OFFER

• Flexible working hours with no core time and possibility to work from home
• Further training and international career opportunities
• Corporate health management "PALfit"
• Company restaurant with freshly prepared meals and daily meal subsidy
• Job ticket for travel to and from PALFINGER
• Numerous employee discounts through Corporate Benefits

Minimum yearly gross salary according to the Austrian metal industry collective agreement is EUR 60.962,30 based on full‑time employment. According to experience and qualification, we offer a market‑conforming overpayment.