Freelance Opportunity - Junior Help Desk & IT Support Analyst (H/F)

Overview

Harry Hope, cabinet de recrutement accompagne candidats et entreprises dans leurs recherches des meilleures opportunités au Luxembourg et à l'international. Afin de mieux répondre à vos enjeux, tous nos consultants sont spécialisés par secteur d'activité et zone géographique.

Responsibilities

In this role, you'll be a key point of contact for internal users, providing timely and efficient technical assistance. You'll contribute to essential IT operations, including ticket management, vulnerability monitoring, and supporting Microsoft systems and identity management tools.

• Manage IT support requests and incidents via ServiceNow (SNOW)
• Monitor system vulnerabilities using Nessus (Tenable)
• Support patch management processes with PatchMyPC and Windows Update
• Deploy and manage software using SCCM
• Administer Active Directory (AD) and entra ID
• Assist with Identity Governance tasks using SailPoint
• Provide first-level technical support for hardware / software issues
• Escalate unresolved issues to second-level support when necessary
• Create and maintain clear technical documentation and operational reports

Qualifications

• Some experience in Help Desk, Service Desk, or IT support (internships, projects, or work experience)
• Basic understanding of :
• ServiceNow or similar ticketing tools
• Nessus, PatchMyPC, SCCM
• Active Directory, entra ID, and SailPoint
• Windows operating systems and general IT troubleshooting
• Ability to work proactively and collaboratively in a fast-paced environment