General Application - Public Service Representative

Public Service Representative (General Application)

Office of the Illinois Secretary of State

Employment Type: Full Time

Division: TBD | Union: SEIU | Location: TBD

Eligibility: Must be 21 years of age or older by the start date of employment.

Benefits:

Overview

Performs paraprofessional work to administer road examinations to applicants for all classes of driver’s licenses; administers and grades written driver examinations; performs cashier functions for driver’s license and/or motor vehicle fees, balances cash or checks with validation tape totals, and prepares deposit records; reviews and completes motor vehicle title and registration applications.

Duties and Responsibilities

• Administers road examinations to applicants for all classes of driver’s licenses; serves as an information clerk to the public; explains improper actions to applicants during the examination; reviews and completes driver’s license applications for processing; checks applicability and validity of applicant identification documents.
• Administers and grades written driver's exams; explains incorrect test responses, codes applications according to results; administers vision tests and operates photographic equipment to prepare photo ID for applicants.
• Performs cashier functions for driver license and motor vehicle fees; balances cash or checks with validation tape totals to ensure accurate fee accounting; prepares deposit records or other routine financial documents; may be required to make deposits to the bank; prepares reports for supervisor on applications processed; performs facility opening and/or closing responsibilities as required.
• Reviews and completes motor vehicle title and registration applications; verifies fee checks and required attachments; accepts cash or checks for fees and prepares final processing; performs manual or automated sticker sales as required.
• Performs other duties as required or assigned.

Education and Experience

Requires knowledge, skill, and mental development equivalent to completion of eight years elementary school and two years of general office experience. Preference for one year in a driver or motor vehicle facility and operation of keyboard equipment.

Knowledge, Skills and Abilities

• Working knowledge of business English, spelling, and commercial arithmetic.
• Working knowledge of office methods, practices, and procedures.
• Elementary knowledge of the Illinois Vehicle Code related to driver’s license processing.
• Elementary knowledge of basic bookkeeping procedures and techniques.
• Ability to maintain records of some complexity.
• Ability to deal tactfully with the general public and maintain satisfactory working relationships with other employees.
• Strong oral and written communication skills.
• Ability to operate independently within defined procedures.
• Valid Illinois driver’s license required.
• Capacity to lift or carry 0-25 lbs. and travel to other facilities or mobile locations as required.
• Proficient in Microsoft Office (Word, Excel, Outlook) and general computer usage.

Application Process

• Visit to complete the online application and upload a resume or other attachments as needed.
• Preference will be given to Illinois residents in accordance with the Illinois Secretary of State Merit Employment Code.
• Questions about this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at the Personnel offices in Chicago ) or Springfield ).

Equal Employment Opportunity

Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non‑job‑related medical condition or disability.