German Customer Representative

Location: Lisbon Portugal

Start date: 4 December 2025

Work type: On-site

Schedule: Full-time 39h / week

About the Role

We are looking for a German-speaking Customer Service Representative to join the Seller Support Team in Lisbon.

In this position you will support online sellers by providing professional solution-oriented assistance to help them succeed on the platform.

Main Responsibilities

Provide high-quality customer service to sellers through phone, chat and email.

Manage inquiries related to accounts, orders and platform processes.

Identify opportunities to improve sellers' performance and drive their success.

Maintain detailed and accurate case records in the system.

Ensure all communications meet the brand's quality standards.

Collaborate with internal teams to resolve complex issues efficiently.

Requirements

Native or fluent German (C2) and good English (B2).

Minimum 1 year of experience in customer service, telesales, account management or customer success ideally linked to business development.

Sales awareness and the ability to influence seller success (mandatory).

Strong communication, empathy and problem-solving skills.

Flexibility to work on rotating shifts including weekends.

Working Hours

Monday to Sunday rotating shifts:

08:00-17:00: 00 or 09:00-18:00 (2 rotating days off)

Later stage: Possible 24/7 rotation (to be confirmed by the client).

Compensation and Benefits

• Base salary : months
• Performance bonus : 100 11 months
• Meal allowance : 7.23 per working day
• Transport allowance : 20 per month
• Health insurance : active from day one

Why Join Us

Work for one of the most innovative global tech companies.

Develop your customer service and sales skills in an international environment.

Receive full training and continuous support.

Enjoy great benefits and the vibrant lifestyle of Lisbon.

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Employment Type: Full Time

Experience: years

Vacancy: 1