Languages: German B2/C1 + English
Location: Porto (On-site)
Start Date: 11 December 2025
As a German-speaking Social Media Support Specialist, you will help users and creators by providing high-quality customer support on social platforms. You will analyze performance, resolve inquiries, ensure policy compliance, and maintain excellent service standards. The ideal candidate has strong customer service experience and a deep understanding of KPIs.
Key ResponsibilitiesProvide customer support through multiple social media channels
Resolve user issues efficiently while ensuring a positive experience
Monitor KPIs (response rate, accuracy, quality standards)
Support content and account-related inquiries
Escalate technical issues when necessary
Identify trends and contribute to service improvements
German B2/C1 + strong English
Proven Customer Service background and familiarity with KPIs is mandatory
Ability to work on-site in Porto
Flexibility for rotating schedules, including future night shifts
Strong communication and problem-solving skills
Monday to Sunday
Main schedule: 10:00 – 19:00
Possibility to extend: 09:00 – 21:00 (rotative shifts)
2 rotating days off
competitive × 14 months
100€ × 11 months bonus
Meal Allowance (net): 7.63€ per working day
Shared accommodation provided
Typ:
VollzeitArbeitsmodell:
Vor OrtKategorie:
Erfahrung:
2+ yearsArbeitsverhältnis:
AngestelltVeröffentlichungsdatum:
01 Dez 2025Standort:
Potsdam
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