German-Speaking Customer Service Agent | Lisbon, Portugal

How to Apply

Send your CV to or Use Application Form

Join an international customer experience team supporting global digital platforms across industries including technology solutions, e-commerce, risk & fraud prevention, and insurance services .

We are currently hiring German-speaking Customer Service Agents for several exciting international projects in Lisbon. In this role, you will assist customers with inquiries, resolve issues, and ensure a smooth and high-quality user experience across different platforms and services.

This opportunity is ideal for candidates who enjoy problem-solving, customer interaction, and working in a dynamic multicultural environment.

What You'll Do

• Provide customer support via phone, chat, and email in German


• Assist customers with service inquiries, account questions, and troubleshooting


• Handle customer cases with professionalism and attention to detail


• Maintain accurate documentation in internal systems


• Investigate and resolve issues following platform guidelines


• Work collaboratively with internal teams to ensure excellent customer experience

What We're Looking For

• C1/C2 German (mandatory)


• English B2 or higher


• Strong communication and customer service skills


• Ability to work in a fast-paced international environment


• Strong analytical and problem-solving abilities


• Comfortable working with digital tools and systems

Additional project-specific advantages:

• Experience or knowledge in digital marketing or web design


• Experience in fraud investigation, risk analysis, or e-commerce support


• Strong attention to detail and investigative mindset


• Experience with Microsoft Word and Excel

Work Schedules

Schedules vary depending on the project:

Sunday – Friday | 05:00 – 20:00 (rotational shifts)
Days Off: Saturday + 1 rotational day
Uber support up to €25 for early shifts

Monday – Sunday | 08:00 – 23:00 (rotational shifts)
2 rotational days off

Monday – Friday | 07:30 – 20:00 (rotational shifts)
Weekends off

Monday – Sunday | 08:00 – 17:00 or 09:00 – 18:00 (rotational shifts)
Future possibility of 24/7 operations

Salary & Benefits

Base Salary: €1,100 gross × 14 months

Additional bonuses depending on project:

Performance Bonus: up to €100/month (11 months)
Attendance Bonus: up to €180/month (11 months)

Additional benefits:

• Health insurance from day 1 (fully covered after 6 months)


• Paid training and onboarding


• International working environment in Lisbon

If you\'re ready to build an international career in Lisbon and work with global platforms across exciting industries, apply now and become part of a team where your language skills truly make an impact...