Global People Experience Senior Specialist

At Oviva, we’re on a mission to make sustainable, personalized, clinically effective care accessible to everyone as we build Europe’s leading AI-powered chronic care platform. Our digital programmes help people manage weight-related illnesses by focusing on what matters most: improving health, building confidence, and enhancing quality of life.

To date, we have supported over one million people across the UK, Switzerland, and Germany. Our mission is powered by a dedicated team operating across four countries, including our hub in Poland.

Every conversation, coaching session, and line of code brings us closer to a healthier future.

Our journey is accelerating: In 2026, we secured €200 million in Series D funding led by Kinnevik and a group of leading global investors. This investment fuels our next phase of growth, allowing us to scale our AI-enabled chronic care platform across Europe and expand our support to even more people living with chronic conditions.

Join us, and be part of the team making that future possible!

The Global People Experience Senior Specialist is a senior role within our People Experience Team, responsible for coordinating and overseeing end-to-end daily operations across the employee lifecycle. This role ensures operational excellence, consistency, and compliance across countries, directly supporting Oviva’s mission by creating a reliable, high-quality employee experience grounded in care, accuracy, and accountability.

As a senior member of the pillar, the Specialist coordinates core operational processes including employment contracts, employee changes (promotions, FTE changes, transfers), sickness administration, and documentation management. They ensure smooth operational onboarding and offboarding (documentation, systems setup, compliance steps) and take ownership of accurate and timely payroll inputs, meeting all payroll cut-off deadlines. The Senior Specialist oversees ticket management and SLA adherence across countries, ensuring timely and consistent responses to employee queries.

They are accountable for managing deadlines, safeguarding data accuracy, and maintaining process continuity through a structured global backup model. Beyond executing tasks, this role is responsible for coordinating work within the pillar, prioritising activities, monitoring workload distribution, and ensuring high standards of delivery.

By driving operational discipline and cross-country consistency, the People Experience Senior Specialist plays a critical role in strengthening trust in People processes and enabling the broader organisation to operate effectively and compliantly.

Requirements

• Experience: Proven track record in a people-facing role managing end-to-end processes.
• Technical Proficiency: Deep understanding of HR systems, payroll processes, and administrative compliance.
• Experience working in a people operations, HR support, or employee lifecycle role.
• Solid understanding of HR processes, systems, and administrative compliance.
• Proficiency in using HRIS, ticketing tools (e.g. Freshdesk), and collaborative platforms is an advantage.
• Project Management: Excellent problem-solving skills with the ability to think strategically while executing with precision.
• Communication: Exceptional written and verbal communication skills, with the ability to manage sensitive matters with discretion.
• Mindset: A demonstrated growth mindset, resilience, and the ability to navigate ambiguity effectively.
• Education: A degree or equivalent experience in Human Resources, Business, Psychology, or a related field.
• Languages: Fluent English and German speaking skills.

Responsibilities

• Lifecycle Excellence: Lead initiatives to enhance the onboarding experience and design meaningful, compliant offboarding procedures.
• Operational Oversight: Supervise the preparation of contracts, lifecycle documentation, and records while acting as an escalation point for complex matters.
• Payroll & Expenses: Review and validate payroll inputs to ensure accuracy and streamline expense processes for greater efficiency.
• Global Process Design: Create and implement scalable, global policies that enhance consistency and meet evolving business needs.
• Employee Advocacy: Act as a trusted advisor to colleagues and managers, offering guidance on policies and resolving pain points in the employee journey.
• Self-Service Innovation: Lead the continuous improvement of our People Portal and ticketing tools to drive efficiency and effective support for our global team.
• Leadership Support: Act as the designated backup for the Global People Experience Lead, providing team coordination and operational oversight when needed.

We believe in supporting our team members so they can focus on making a real difference in our patients' lives. As part of Oviva, you can expect:

• Flexible Working: We trust you to manage your time. This role offers remote flexibility to help you maintain a healthy work-life balance.
• Growth & Development: We are a high-growth company where your contribution is visible. You will have a clear path for professional development and the chance to shape your own department.
• Meaningful Impact: You’ll be part of a mission-driven team where your work directly supports the health and well‑being of over a million people.
• Inclusive Culture: We pride ourselves on a warm, professional environment where diverse perspectives are valued and everyone is encouraged to be their authentic self.
• Competitive Compensation: We offer a fair and transparent salary package that reflects your expertise and the impact you bring to the team.