Head of QA Operations Governance (m/f/d)

Overview

METRO is a leading international food wholesaler which specialises in serving the needs of hotels, restaurants, and caterers (HoReCa) as well as independent merchants (Traders). METRO operates in more than 30 countries and employs over 85,000 people worldwide. METRO MARKETS is being developed as an international online marketplace for the needs of professional customers. In financial year 2023/24 METRO generated sales of €31 billion. METRO is committed to sustainability and has a governing set of values called sCore and Fundamentals, guiding conduct across all countries and entities. For more information, visit careers.metroag.de.

Job Description

To maintain and continually improve the Quality Management System of METRO through documentation. To ensure evaluation of the QMS in all METRO entities through the Global QA assessments process. Continual improvement of GQA QMS, development and support of the digital tools in the operational activities.

Responsibilities

• Ensure QA standards and procedures are up-to-date and comply with METRO Quality Management System.
• Lead the Global Quality Assurance (GQA) assessment process across all METRO countries and entities in line with the risk assessment.
• Ensure assessors' trainings and onboarding, and conduct calibration sessions.
• Ensure timely reporting of assessment results to the Management.
• Conduct minimum eight GQA assessments per year as a lead assessor.
• Oversee store QA operations; evaluate and prepare for approval the in-house meat processing activities.
• Fulfill Regional QA responsibility for a cluster of METRO entities and provide functional support to implement GQA standards, maintain yearly KPIs, and achieve QA objectives.
• Deliver trainings and share expertise with internal and entities\' stakeholders as needed.

Qualifications

• Bachelor/Master’s Degree in food technology, science and/or engineering
• Minimum 7 years of experience with projects related to developing and implementing Quality Management Systems, preferably in retail/wholesale or production companies
• Minimum 3 years in a leadership position in retail/wholesale or production companies
• Experience in auditing as internal or external auditor
• Experience in project management in different areas in QA
• Excellent technical and practical knowledge in HACCP, PRPs, Food Quality and Safety
• Lead or Internal auditor certification
• Excellent knowledge of METRO QA requirements (QA Manuals and Standards) and how to apply them to real-world processes
• Ability to see the global picture and relevance of quality
• Strong ability to work cross-functionally
• Excellent project management skills
• Excellent English communication skills – spoken, written, presentation
• Strong team orientation and intercultural sensitivity
• Excellent interpersonal and communication skills, including good report writing and procedures writing skills
• Good presentation skills – ability to develop and present PowerPoint presentations to senior management

What We Offer / Benefits

• Work-life balance: Flexible working hours with the option of mobile working in agreement with your line manager, 30 days of holidays.
• Training: A comprehensive training offer via our own training center or externally.
• Well-being: Health days with health checks and preventive services, including company medical care and an employee assistance program.
• Campus life: Free gym and sports classes, on-site canteen with discounted meals, and campus events.
• Discounts: Discounts on job tickets and in our wholesale stores and with partner companies.
• Comfort: Good transport connections and free parking; JobBike.
• Company pension: Contributions to the company pension plan.
• Family support: On-campus daycare centers and support for holiday camps for children of employees.