Head of Real Estate Operations - Serviced Apartments & Co-living (m/w/d)

Head of Operated Residential Germany (m/w/d)

Join to apply for the Head of Operated Residential Germany (m/w/d) role at Covivio.

Covivio is one of Europe’s leading real‑estate companies. With a strong focus on residential, office and hotel assets, Covivio is active in major metropolitan regions across Europe. We own and manage properties primarily in Germany, France and Italy. As both investor and developer, our vision is to connect working, living and traveling, and to create innovative mixed‑use concepts for the cities of tomorrow. With a portfolio of €23.6 billion and more than 1,000 employees, Covivio ranks among the most influential real‑estate companies in Europe.

We are building a new Operated Residential Platform that will shape how people live in urban environments. With the established Co‑Living portfolio in Berlin (≈ 300 rooms), we already operate a vibrant community‑driven product that forms the first pillar of this new business line. Now, we are launching a new full‑service Residential concept, debuting with a landmark project at Alexanderplatz. Together, these products lay the groundwork for a scalable, experience‑driven residential platform that we will expand, refine and elevate across Germany in the coming years.

Your Key Responsibilities

• Contribute to develop a scalable operating model for “Full‑Service Residences” and “Co‑Living”.
• Lead the pre‑opening phase of the Alexanderplatz project and ensure a successful operational Go‑Live.
• Build and recruit a complete operational team (i.e. leasing, operations, community, promotion/marketing and administration) – define the structure and composition in close coordination with relevant stakeholders.
• Implement and collaborate/support on the product, pricing and performance strategies to achieve commercial targets by identifying relevant KPIs; oversee budgets and commercial performance (commercial accountability).
• Contribute to integrate, specify and optimise digital services for our tenants (i.e. tenant app, PMS and back‑office interfaces such as SAP).
• Foster a strong community and customer experience culture (events, community management, tenant journey).
• Manage and collaborate with internal and external service providers.
• Provide regular reporting to relevant stakeholders at both national and European level.

Your Profile

• Several years of leadership experience in hospitality, serviced apartments, co‑living or operated residential; experience in property management and in building new operating models.
• Entrepreneurial hands‑on mindset combined with strategic and structural thinking (strategic builder profile).
• A service‑and customer‑oriented mindset with a clear hospitality DNA.
• Strong digital affinity and first experience with tenant apps, PMS systems and digital customer journeys.
• Excellent process and organisational skills – create structures and workflows from scratch.
• Intercultural communication skills (German‑French collaboration); fluent German and English are required; French is an advantage.
• Strong leadership and recruiting skills; proven experience in building and developing new teams.

What We Offer

• Responsibility for a high‑visibility landmark project at Alexanderplatz and the opportunity to build a new business line within the Group.
• Strong integration into an international Covivio environment with significant decision‑making freedom.
• A modern working environment and attractive compensation.
• The perspective to scale the concept further across Germany.

Location

Berlin – with a hybrid presence between our Covivio office in Pariserstr. (Co‑Living) and the Alexanderplatz project – particularly during the opening phase. A strong on‑site presence is essential to ensure seamless collaboration with existing Covivio teams and a successful operational setup. Partial remote work is possible.

Contact

We look forward to receiving your complete application documents (cover letter, CV and references). For more information about us and your career opportunities, please visit:

If you have any questions in advance, do not hesitate to contact us.

Your contact person is:

Shahrzad Dijoor

Tel.: