Head of Store Performance & Operations (m/f/d)

Head of Store Performance & Operations (m/f/d)

JOIN OUR TEAM

As Head of Store Performance & Operations , you will lead and oversee the performance and daily operations of our Stores and drive operational excellence. This high-impact role offers a steep development path in a StartUp-like setting. You will lead the Store Managers and work closely with our cross-functional teams to align processes, solve operational issues, and support the scalable growth of our Stores business. This position is unlimited and based in Munich or remote .

WHAT YOU'LL DO

• developing and implementing strategies that drive business growth, brand awareness, Store experience and operational excellence
• building, standardising and optimising all core Store processes
• leading, inspiring, and developing the Store Managers to enhance their capabilities and drive Store performance, fostering a positive and collaborative work environment
• providing guidance, mentorship, and training to ensure the teams deliver exceptional customer experience and achieve their targets
• managing budgets and financial performance, analysing sales data and costs to optimize profitability
• developing and overseeing the day-to-day Store operations and ensuring compliance with all company policies and procedures
• supporting the planning and opening of new Stores, especially related to staffing, training and ensuring that new Stores transition smoothly into operations
• helping with sustainability initiatives and managing the maintenance of Store facilities

YOU COME WITH

• proven experience (5+ years in a leadership role) as Operations Manager or Area Manager or in a similar role within the premium/luxury retail industry (ideally home & living or fashion)
• strong leadership skills with a track record of successfully leading teams to achieve sales and operational excellence
• in-depth understanding of Store processes related to administration, training, people management, and logistics as well as experience with property management
• strong hands‑on mentality and a high degree of team spirit and organisational skills, strategic thinker with a commercial mindset
• excellent communication and interpersonal skills, with the ability to motivate and inspire teams
• strong problem‑solving and decision‑making abilities, with a focus on driving results
• flexibility to travel to various Store locations as required
• excellent German and English skills (written and spoken)

WHY WESTWING

Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:

• an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career
• a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All‑Hands, feedback channels like Officevibe and regular Q&A sessions
• flexible working mode: roughly 60% remote, 40% in‑office working policy
• up to 4 weeks temporary work‑from‑anywhere per year
• 30 days of paid vacation per year
• a beautiful, centrally located and dog‑friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace
• 40% off Westwing Collection in our shop, 25% off all third‑party brands, 10% family & friends voucher, Westwing Vouchers for special occasions
• regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more
• health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more
• discounted green mobility options with public transport or JobRad
• company daycare “Westwing Wichtel” next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munich
• subsidised company pension scheme
• “Social Impact Day” p.a. to use for doing good for environment and/or society

ABOUT US

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