Implementation Engineer (m/f/i)

Implementation Engineer (m/f/i) – BD Nogales Norte

Job Description Summary

The BD Rowa Implementation Engineer is a newly created key position within the BD Rowa Professional Service business. This role is responsible for the implementation and service of BD Rowa systems, providing independent, efficient, and effective support to BD Rowa customers in a timely manner. Key duties include set‑up configuration, commissioning, customer training, troubleshooting, qualification, and mentoring.

Responsibilities

• Offer advanced problem resolution, troubleshooting, and system consulting as required by the customer.
• Upgrade BD Rowa software and hardware.
• Lead and drive machine performance improvement through proactive monitoring and the use of documented standards.
• Become a trusted advisor to assigned customers to build long‑term business relationships.
• Understand and partner with customers about Rowa technologies and their impact to optimize customer workflow.
• Customize and deliver customer training.
• Adapt and elaborate technical documentation.
• Mentor Service Technicians.
• Learn new software updates/features and distribute them to team members.
• Share written documentation with appropriate team members and customers.
• Follow documented practices for reporting product issues and improvements.

Qualifications (About You)

• Successfully completed professional training as a technician or system administrator, ideally with experience in the pharmaceutical industry.
• Experience in field service.
• Good knowledge of PLC and CAN‑bus systems.
• Experience with MS Office Suite products.
• Ability to read electrical circuit diagrams.
• Knowledge and experience of network and IT infrastructures in a Windows operating system environment.
• Proven analytical thinking and knowledge in software installation, configuration, and troubleshooting.
• Adherence to delivery dates and high‑quality standards.
• Initiative, independence, loyalty, and team spirit.
• Knowledge of English language is an advantage.
• Excellent written and oral communication skills.

Our Offer

• Collaboration in a highly motivated global environment.
• A familiar work climate in an innovative environment where your input counts.
• A safe workplace with long‑term perspectives.
• We endeavor a long‑term collaboration – hence corporate career planning throughout diverse phases of life conveys high importance and value for us.