Insurance Operations Managerb (m/f/d)

To strengthen our team, we are looking for support at the earliest possible date for our German branch based in Cologne:

Insurance Operations Manager (m/f/d)

Main tasks

• Design, implement, and maintain governance and control frameworks across Insurance Operations, including checkpoints, escalation paths, and compliance measures aligned with financial, regulatory, and company standards.
• Integrate these governance requirements into daily policy administration processes to ensure smooth workflows, early detection of data issues, improved data quality, and consistent operational standards while minimizing inefficiencies.
• Align and embed governance requirements into key insurance systems, ensuring clear accountability, traceability, and consistency across platforms.
• Oversee Identity and Access Management (IAM) within Insurance Operations, ensuring secure role-based access, compliance with Segregation of Duties (SoD), and consistent integration across systems.
• Drive oversight across the full Policy-to-Cash (P2C) process, ensuring governance touchpoints are effectively managed across both central and local operations.
• Coordinate and align governance activities with local country operations and other central functions, ensuring consistency, collaboration, and harmonized implementation across MSIG Europe SE.

Your profile - Professional experience/ personality/ languages/software

• Degree in economics or comparable qualification.
• Extensive experience (5–10 years) in the practice and improvement of insurance operations and workflows (underwriting support / policy administration, claims, and reinsurance) at an insurance company (non-life).
• Coordination of projects/initiatives with various stakeholders (min. 2 years).
• Process expertise and solid understanding of relevant IT systems.
• In-depth knowledge of insurance and the underlying governance.
• Confident communication skills, customer service skills.
• Problem-solving skills and strategic vision.
• High degree of initiative and personal responsibility, proactive and "can-do" attitude.
• Proficiency in MS Office applications, especially Excel and PowerPoint.
• Fluent English, advanced French and German skills required, other languages desirable.
• Willingness to travel (up to 20%).

Why MSIG Europe?

The team you would be joining is part of the central function (CF) Insurance Operations – a dynamic and growing unit within the CF Operations department.

At the central level, CF Insurance Operations (CF iOps) bears overall responsibility for the efficient management of all insurance contracts at MSIG Europe SE. Our focus is on ensuring efficient processes, high data quality, and compliance with regulatory and financial requirements. We also manage projects and changes relating to the managing of insurance contracts and the generation of transactions in core insurance systems.

Your first year with us

• 0-3 months: You will get to know the organization, make initial contacts and familiarize yourself with your tasks as part of your onboarding. A buddy will be available to you regularly during this time. At this time you will also have your first meeting with the HR department so that any questions or organizational matters can be clarified.
• 4-6 months: You become more and more familiar with your role and have completed the majority of your onboarding. Your buddy will also support you during this time. The second interview with HR is due.
• 7-12 months: You have all the information and tools you need to carry out your tasks confidently and independently.

Benefits

Free water, hot drinks and fruits are a matter of course for us.

• Flexible working hours: We know that life is sometimes unpredictable, which is why we allow flexible working hours so that you can integrate your work into your everyday life in the best possible way
• Intensive onboarding: We want you to feel confident in new territory, so the entire team will take over your structured induction.
• Work-Abroad: You can also freely choose your place of work in Europe for 30 days per year.
• Hybrid working: In consultation with your manager, you can work from home. We support a good work-life balance.
• Training and development: We invest in your professional development. You will have access to regular informal learning events, training, workshops and conferences to develop your skills. Mandatory performance reviews are held so that you know how you can develop further.
• Health promotion: Your health is important to us. We offer health programs, in-house fitness courses, ergonomic workstations and the option of leasing bicycles.
• Team events: We believe in a strong team spirit. Regular company events and team events strengthen cohesion.
• Diversity and equality: We are not perfect, but we are always learning. The world around us and the way we work together is constantly changing, which is why we rely on all employees and are delighted when high numbers of participants take part in internal events
• Environmental responsibility, sustainability & social commitment: We are aware of our responsibility and have already implemented numerous measures in our day-to-day office life. Furthermore, we invite you to regular Social Days and actively support social institutions with Wo-/Manpower.
• Attractive remuneration: In addition to a competitive salary, we also offer additional benefits.
• Corporate benefits: We offer employee benefits for a variety of participating brands and cooperation partners.
• Company pension scheme: We support you with financial security in old age as soon as you have passed your probationary period.
• Company car and/ or job ticket: Depending on the position, we offer a company car and/or a discounted job ticket for local public transport.
• Creative working environment: With us, you can contribute your ideas and help shape the company. We value innovation and creativity.

You can leave out the cover letter, we look forward to receiving your complete CV.

Let's find out together if we are the #perfectmatch!

#msigeurope #joinourteam