IT Onsite Support Technician (d/f/m) limited to 1 year

Stellendetails zu: IT Onsite Support Technician (d/f/m) limited to 1 year

IT Onsite Support Technician (d/f/m) limited to 1 year

IT Onsite Support Technician (d/f/m) limited to 1 year

IT Onsite Support Technician (d/f/m) limited to 1 year

About the Role

We are seeking a highly skilled and hands‑on IT Onsite Support Technician (d/f/m) to provide in‑person technical assistance to end‑users and ensure reliable, secure, and high‑performing IT infrastructure across multiple locations. This role is essential in maintaining smooth technology operations that support our global business. You will work in a dynamic environment where strong troubleshooting abilities, excellent communication, and a proactive mindset are key to success.

Key Responsibilities

End‑User Support

• Provide on‑site support for daily user issues across end‑user computing.
• Diagnose and resolve hardware and software problems in a timely manner.
• Offer technical assistance, guidance, and training to end‑users as needed.

Hands & Feet Support

• Execute Smart Hands and Feet activities on demand for remote Technology teams.
• Assist with infrastructure device commissioning/decommissioning (Rack & Stack).
• Provide physical access for vendors when required (IDF/MDF/MMR/Data Center/Server Room).

Asset & Lifecycle Management

• Oversee IT asset lifecycle for the region, including:
  • Vendor coordination for collection and allocation
  • Secure storage and labelling
  • Device imaging and deployment
  • Asset recovery and disposal
  • Hygiene validation and system updates

Infrastructure & Network

• Install, configure, and maintain computer systems, peripherals, and network equipment.
• Troubleshoot network issues, including connectivity and security concerns.
• Conduct preventive maintenance on IT equipment and core network components.
• Monitor network performance, proactively identifying issues and bottlenecks.
• Collaborate in designing and deploying new infrastructure solutions.

Documentation & Compliance

• Maintain clear and accurate documentation of procedures, system configurations, and troubleshooting steps.
• Ensure adherence to IT security standards and compliance requirements.
• Participate in disaster recovery planning, execution, and testing.
• Coordinate cable patching or vendor engagement on demand.
• Manage vendor relationships to ensure top‑quality service delivery.
• Work with cross‑functional IT teams to introduce and support new technologies.
• Mentor junior team members by providing technical guidance and knowledge‑sharing.

Travel

• Travel to additional local or regional sites to provide on‑site support when required.

Qualifications

• Fluency in German and English (written and spoken) is mandatory.
• Proven experience in an IT Support , Desktop Support , or similar technical role.
• Solid understanding of hardware, software, operating systems, and networking fundamentals.
• Strong troubleshooting and problem‑solving skills.
• Ability to work well under pressure and manage multiple priorities in a fast‑paced environment.
• Exceptional communication skills and customer service orientation.
• Experience with IT Service Management (ITSM) tools and frameworks.
• Relevant certifications such as CompTIA A+ , ITIL , or similar are an advantage.

Cognizant Technology Solutions GmbH