IT Support Consultant / L2 Support Engineer

IT Support Consultant / L2 Support Engineer
Smartedge’s Client is looking for an individual to help with their IT Support Consultant / L2 Support Engineer @ Frankfurt, Germany

Key Area:

• Strong experince in Operating System & Hardware Troubleshooting, AD & Group Policy, MEM (SCCM) L1 knowledge, Software installation troubleshooting
• Managing Active Directory, Azure AD,M365, SCCM/Intune, and performing project and change activities, as well as regular operational maintenance tasks (including security-driven) using existing scripts.
• Support the delivery of IT services globally, including deskside assistance, mobile and fixed telephony, print services, audiovisual support, software and hardware deployment, asset management, remote troubleshooting, and maintenance of the global image. Ensure all services align with organizational standards and deliver high-quality support across all sites.
• Incident and Request Management:Track and respond to incidents and service requests using the IT service management platform, ensuring accurate logging, timely updates, and efficient resolutions. Escalate unresolved issues to third-line support when necessary.
• User Training and Onboarding:Assist with onboarding new employees by setting up IT equipment, configuring accounts, and providing introductory training on workplace tools and systems. Offer ongoing support to enhance users\' understanding of IT processes and tools.
• Hardware and Software Management:Monitor the health of IT assets and manage the lifecycle of laptops, desktops, mobile devices, and other hardware, including inventory and maintenance.

If this sounds like a role you would be interested in or if you know someone in this field.

Connect with me or email me at [email protected]
Alternatively, you can call me on Tel: +44(0)203 500 2108.