IT Support Engineer (Backup Support)

• Installation, configuration, and maintenance of desktop computers, peripherals, and software applications in line with established standards.
• Coordination with OEM vendors for spare replacements, hardware repairs, and troubleshooting.
• IT asset and inventory management, including laptop/desktop imaging.
• Printer management and shared/network printer installation.
• Conference room setup and vendor coordination.
• Hardware and software troubleshooting and IMAC services (Install, Move, Add, Change).
• Support for mobile devices and non-PC equipment (scanners, printers).
• VIP support and management of audio-visual and conferencing technologies.
• Office 365 support and compliance software installation/troubleshooting.
• Basic networking knowledge (DHCP, DNS, LAN connectivity – L1 level).
• Hands & feet support for backend/network/server/application teams.
• Rack labeling, server mounting/movement, device reboot, console connections, cable/SFP replacement, racking/stacking, etc.
• Strict adherence to Service Level Agreements (SLAs).
• Documentation of incidents and resolutions for future reference and knowledge base updates.
• Support for recurring meetings, events, and after-hours activities as required.

Please note: Profiles focused primarily on service desk or remote assistance are not suitable for this role.

Kindly confirm the above details at your earliest convenience so we can proceed with the next steps.