Level 1 and Level 2 IT Support Technicians

• Provide Level 1 and Level 2 desk-side and remote IT support
• Troubleshoot hardware, software, OS, and network issues
• Install and configure desktops, laptops, printers, and peripherals
• Support Windows, macOS, and basic Linux environments
• Assist users with safe and proper system usage
• Document issues and resolutions using ticketing systems
• Follow security and compliance standards at all times

Desired Candidate Profile

• Strong customer service mindset
• Clear oral and written communication skills
• Ability to work under deadlines
• Detail-oriented and process-driven
• Self-motivated and results-focused
• Passion for IT support and problem-solving
• Local language proficiency preferred