Manager Global Retail Communication & Engagement

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

Responsibilities

• Propose and align the Global Retail Operations Communication Calendar
• Develop and execute internal communication strategies to align global initiatives with local market team
• Create and coordinate weekly global ops communications
• Ensure effective roll‑out communication for SOPs, playbooks, and initiatives
• Drive store feedback surveys (collection, analysis, insight sharing)
• Align messaging across global, regional, local and store levels
• Design communication formats that improve clarity, engagement, and action
• Partner with Continuous Improvement and SOP teams to support change adoption
• Crisis communication templates and playbooks
• Reduction in operational misunderstandings

Qualifications

• 3+ years of experience in Retail Operations, Operational Excellence, Internal Communications, and Continuous Improvement
• Ability to translate complex global strategies into clear, actionable communication for local markets
• Proactive, structured communicator who drives clarity, alignment, and consistency
• Strong influencing skills without formal authority
• Ability to adapt and be effective in fast-changing environments
• Proficiency in M365 tools and basic analytical tools
• Fluent in English, additional languages are a strong advantage but not a must.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.