Manager, Office Operations I

Description

Discover the new Ritchie Bros.

When you join Ritchie Bros., you’ll be part of a diverse, global team that’s focused on delivering great customer experiences. If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team.

We’re looking for a hands-on, organized, and customer-focused Office Operations Manager to lead our Meppen office.

The opportunity :

Reporting directly to the Regional Operations Manager (ROM), you will oversee the day-to-day administrative, customer service, and sales support functions. You will lead a motivated team of Customer Service and Sales Support professionals, ensuring exceptional service delivery, efficient operations, and strict adherence to company policies and procedures. More specifically you’ll:

• Lead and develop the Customer Service and Sales Support team to ensure operational excellence and exceptional customer experiences.
• Coach, mentor, and motivate your team to perform at their best and uphold a collaborative, customer-focused culture.
• Oversee all customer service and sales support activities before, during, and after auctions, ensuring every process runs smoothly and accurately.
• Manage site administration and financial tasks, including payments, accounts receivable, supplier coordination, and tax exemption approvals.
• Collaborate closely with Finance, Sales, and Operations to keep communication clear and processes aligned.
• Plan and organize auction preparations, ensuring the site is ready for seamless sale day operations.
• Hire, schedule, and manage part-time and visiting staff to support busy auction periods.
• Monitor performance metrics and look for opportunities to improve efficiency and service quality.
• Live and promote Ritchie Bros.’ Core Values — teamwork, integrity, diversity, and passion — while fostering a safe and inclusive work environment.

Here is what you bring:

You’re an energetic, hands-on leader who thrives in a fast-paced, customer-focused environment. You know how to inspire and motivate your team, fostering collaboration, accountability, and a strong sense of ownership. You’re highly organized, detail-oriented, and comfortable managing multiple priorities at once.

Furthermore, you have:

• Minimum of 3 years of supervisory or management experience in a customer service, sales support, or operations role within a fast-paced, sales-driven environment.
• Degree in Business Administration, Commerce, or a related field preferred.
• Professional level of English and German is mandatory

It’s important to note that:

• You\'ll maintain a valid driver’s license and a clean driving record.
• This is not an “8:00AM to 5:00PM” job. As an event-driven company, overtime is a major part of what we do.

Who We Are

Ritchie Bros. (now part of RB Global) is a leading omnichannel marketplace helping customers buy, sell, and manage commercial assets and vehicles across the globe. We serve industries such as construction, transportation, agriculture, energy, mining, and material handling through our integrated solutions — from live auctions to online platforms, equipment valuation, and fleet management tools.

Ritchie Bros. is committed to fostering an inclusive and equitable workplace, ensuring non-discrimination in all its practices in compliance with applicable laws. This position is open to all qualified candidates who are legally authorized to work in the country of employment. All applications must be submitted electronically; no agency calls, please.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.