Mortgage Case Manager

Job Details

• Job Ref: 90185
• Location: Hove, East Sussex
• Salary: £27,976 - £28,000 Per Annum
• Employment Type: Permanent

Mortgage Case Manager

• Location: Hove, East Sussex
• Salary: £27,976
• Hours: Full Time, Monday – Friday, 9am–5pm
• Job Type: Permanent, Office Based

We are recruiting for an experienced Mortgage Case Manager to join a busy, professional and fast paced financial services team in Hove. This is an excellent opportunity for someone with strong mortgage administration experience who enjoys taking ownership of cases, supporting advisers, and helping clients through the mortgage journey from start to finish.

You’ll work closely with Mortgage Advisers and other case managers, ensuring all applications are processed accurately, compliantly, and efficiently – delivering a first class customer experience every time.

Key Responsibilities

• Manage mortgage cases from submission through to legal completion
• Check adviser submissions to ensure full compliance with internal and FCA standards
• Liaise daily with clients, lenders, solicitors and third parties
• Upload documents to lender portals and maintain accurate case files in internal systems
• Chase outstanding documentation, medical information (GP), and completion/exchange dates
• Act as the first point of contact for client calls and emails
• Assist advisers with preparing documents and information for client meetings
• Book client appointments into adviser diaries
• Handle general administrative tasks and support ad hoc projects
• Ensure all cases are processed efficiently and within agreed timescales

Experience & Skills Required

• Minimum 2 years’ experience in mortgage administration or mortgage case management
• Strong understanding of the mortgage application process and lender requirements
• Excellent written and verbal communication skills
• Strong organisational skills – able to prioritise, manage multiple cases and meet deadlines
• Confident using computer systems and able to learn new platforms quickly
• Professional, reliable, and able to work independently as well as part of a team
• High attention to detail and excellent time keeping

What We Offer

• Competitive salary (dependent on experience)
• Company pension scheme
• 23 days holiday, increasing annually to 25 days, plus bank holidays
• Supportive working environment within a growing team

If you have experience in mortgage administration and are looking to join a friendly, dynamic team where you can take real ownership of your caseload, we’d love to hear from you.

Apply today to be considered for this opportunity.