Non-voice Customer Support with German and English - Relocation to Bulgaria

About usSutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!TasksRespond to customer inquiries mainly via chat, and emailAccurately document all customer interactions and case details in the CRM systemFollow communication procedures, guidelines, and policiesEscalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughoutNavigating multiple systems simultaneouslyProfileNative knowledge of German (C2) and good command of English (B2)Excellent written and verbal communication skillsStrong computer literacy and the ability to navigate multiple systems and platforms with easeStrong attention to detail and the ability to follow processes and guidelines accuratelyPrevious experience in a customer support or customer-facing role is an advantageWillingness to work on shifts from Sutherland's office in VarnaInterest in Sports or I-Gaming will be considered a plusWe offerAttractive salary and long-term job security on a permanent contractRelocation package to Varna, Bulgaria21 days of paid annual leaveAdditional health and life insuranceMeal and gift vouchersTransportation allowanceEmployee recognition programsAccess to training platform with possibility for certificationsClear career prospects with internal promotion opportunitiesModern and pleasant work environment with cozy relaxation areasContactIvana Pencheva, Recruiter Koeva, Recruiter Dekova, TA Manager