NSI - Experienced Service Desk Agent - FR/EN/GER/LUX

To reinforce our teams, we are looking for an experienced Service Desk agent  speaking French, English, German and Luxembourgish,

Your main responsibilities:

• Mainly in the financial field, you will have to adapt yourself  to different situations by using your experience, your knowledge but also your colleagues advice
• Involvement in customer projects  will also be expected.
• More specifically, the following tasks will need to be performed:
• Support on network  infrastructure,
• Call handling, tracking, dispatching, and escalation,
• Monitoring  critical systems,
• Participation to infrastructure impro

Your profile:

• You have at least 2 years experience in a similar position in which you have developed your knowledge in IT products like : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint...
• Fluent in French, English, German and Luxembourgish,
• Open-mindedness and readiness  to work in a multicultural environment.
• Strong team spirit and customer orientation.
• Very important: given the 24/7 service  provided to customers, availability to work nights and weekends  is required.
• ITIL certification  would be a valuable asset.

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered