Omnichannel Services Executive (m,f,d)

As an Omnichannel Services Executive , you will support the delivery and execution of omnichannel loyalty campaigns across Central & Eastern Europe . Working closely with the regional Omnichannel leadership, you will play a key role in ensuring operational excellence across campaign rollout, client consulting, reporting, and sales support.

This is a hands‑on, client‑facing role at the intersection of loyalty, data, and digital marketing , offering exposure to end‑to‑end campaign delivery in a fast‑paced, international environment. You will act as a vital link between clients, internal delivery teams, and commercial stakeholders, contributing directly to campaign success and long‑term client satisfaction.

Key Responsibilities

Campaign Delivery & Execution

• Support the scoping and planning of omnichannel loyalty campaigns in collaboration with internal and external stakeholders
• Contribute to marketing ideation and creative proposal development
• Monitor campaign performance through regular reporting and dashboards
• Identify optimisation opportunities and support continuous improvement
• Troubleshoot operational issues and support timely resolution

Client Success & Insights

• Provide day‑to‑day client support and ensure alignment with campaign objectives
• Analyse campaign and sales data to generate actionable insights
• Prepare performance reviews and recommendations for future campaigns

Sales & Marketing Support

• Support the creation of pitch presentations and sales materials
• Build demo use cases showcasing omnichannel capabilities
• Assist the Head of Omnichannel in internal training sessions and sales enablement initiatives

Key Stakeholder Relationships

• Internal: Omnichannel Services, Technical Delivery, Marketing, Project Management, Sales
• External: Clients, Loyalty partners, CRM and Digital Marketing stakeholders

Required Experience & Skills

• 1–2 years of experience in a client‑facing role (agency, consultancy, marketing, or similar)
• Initial exposure to digital marketing, loyalty, CRM, or campaign environments
• Strong organisational and analytical skills
• Comfortable working with data, reporting tools, Excel, and PowerPoint
• Excellent communication skills in German and English (written and spoken)
• Proactive, collaborative, and eager to learn

Nice to Have

• Experience supporting campaign delivery or execution
• Familiarity with dashboards, CRM systems, or reporting platforms
• Experience supporting pitch decks or commercial presentations