Operations Manager(m/f/d)

Direct message the job poster from Harvey Nash

HR Specialist with focus on Talent Acquisition and/or Recruiting

For our client, a leading multinational technology company specializing in internet-related services and products, we are currently seeking an Operations Manager (m/f/d) for a temporary assignment based in Munich .

Ref.:

Your Tasks:

We are seeking an experienced Operations Manager to lead and optimize operational processes across internal teams and/or external vendors. In this role, you will design, launch, standardize, and continuously improve workflows, tools, and operational efficiencies. You will play a key role in solving complex operational challenges, enhancing customer experience, and delivering cost-effective solutions at scale.

This position requires a strong background in process improvement, stakeholder management, and data-driven decision-making. The ideal candidate will be comfortable executing initiatives with minimal guidance and collaborating across cross-functional teams.

Key Responsibilities

• Design, launch, and scale operational solutions to improve efficiency, customer experience, and success metrics (e.g. cost, time savings, capacity)
• Publish and communicate operational KPIs and metrics to internal and external stakeholders.
• Develop and maintain SOPs, process maps, documentation, help resources, and training programs
• Manage the end-to-end customer experience across programs, policies, and operational workflows
• Contribute to and support execution of large-scale operational projects and initiatives.
• Collaborate with suppliers/internal teams to ensure operational compliance (legal, financial, privacy) and service delivery aligned with SLAs and PRDs
• Lead or contribute to regular business reviews with suppliers and internal teams to discuss performance, scaling strategy, and improvement opportunities
• Analyze trends in process and workflow performance to identify and implement improvements (e.g. utilization, automation, cross-team efficiencies)
• Support process improvement and knowledge sharing internally and externally (e.g. case studies, best practices)
• Participate in supplier/internal selection, onboarding, performance reviews, and progress evaluations
• Provide feedback to service providers and stakeholders to improve and scale operational processes
• Manage operational queries, escalations, and employee-facing queues with minimal supervision.
• Support stakeholders in understanding processes and policies and assist in issue resolution/escalations.
• Build and manage strategic relationships with key stakeholders to ensure smooth operations and delivery
• Drive project planning and delivery in alignment with supplier/internal strategy, ensuring the right team, cost, and location fit

Your profile:

• Education: Bachelor’s degree in Engineering, Industrial Engineering, Operations, or a related field
• Experience:
• 4+ years of experience in operations management, project management, or a similar operational discipline
• 3+ years of experience in problem solving, scheduling and planning, documentation management, and process improvement.
• Language Requirements:
• German and Romanian – Preferred
• Tools & Applications:
• Proficiency in Google Workspace (Docs, Sheets, Slides)
• Experience with AODocs or similar documentation/process management tools

For over 30 years, Nash direct has been helping remarkable people to win exciting roles at world-leading technology companies in Germany. Our Mission is to give our employees the best possible experience in working with us.

Interested? Then we would love to receive your application!

Note: Please ensure you meet the qualifications and can participate in the temporary assignment in Munich.

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