Pre-Sales & Onboarding Specialist

About MetaCompliance MetaCompliance is the European market leader in cybersecurity training. Our platform helps organisations strengthen their security culture through personalised, engaging awareness content that drives real behavioural change. With customers across Europe and beyond, we’re growing quickly and we’re expanding our team in Germany to support that growth About the Role As a Pre-Sales & Onboarding Specialist at MetaCompliance, you guide our DACH as well as Englisch speaking customers through their entire journey — from the first product demo to a successful rollout of our SaaS platform. You will work across two key phases: 1. Pre-Sales SupportYou work closely with our Account Executives to help potential customers understand how MetaCompliance solves their cybersecurity awareness challenges. You set up trial environments (no deep technical background needed), highlight the most relevant product features, and help shape a compelling evaluation experience. 2. Post-Sales OnboardingOnce a deal has closed, you take the lead. You plan and deliver structured onboarding, train customers on the platform, and ensure a smooth and confident start. You coordinate with Support, AEs, and Customer Success to set customers up for long-term value and adoption.This role is ideal for someone who enjoys guiding customers, explaining technology in a clear and practical way, and managing multiple projects in a fast-paced SaaS environment. What You’ll Do Pre-SalesPartner with Account Executives to position MetaCompliance effectively during the evaluation phasePrepare and configure customer trial environments using templates and guided stepsIdentify 3-5 key themes (“Hot Topics”) that matter most to each prospectDeliver clear, engaging demonstrations and walkthroughs that highlight valueJoin trial calls and support customer questions throughout the evaluation periodEnsure all demo materials, decks, and documentation are up to date and tailored to the customer’s needs Post-Sales OnboardingTake ownership of the customer journey once the contract is signedDeliver structured onboarding programs (e.g., 30/40/60-day plans) across multiple platform modulesTrain end users and admins on how to use MetaCompliance effectivelyGuide customers through setup, configuration, and early adoptionCoordinate with Support for technical issues and escalate when neededWork closely with AEs and CSMs to ensure a smooth handover and clear success milestonesTrack onboarding progress and drive activation, engagement, and early valueMaintain clear documentation and provide best-practice recommendations What You Bring Must-HavesFluency in German and strong communication skills in English1+ years of experience in customer-facing roles (Onboarding, Implementation, Customer Support, Pre-Sales, Customer Success, or similar)Experience working with SaaS productsStrong presentation, communication, and coordination skillsAbility to manage several customers and projects simultaneouslyComfortable working both independently and as part of a cross-functional teamAbility to quickly learn new software and translate it into simple explanations for customers Nice-to-HavesExperience in SaaS onboarding, implementation, or enablement rolesFamiliarity with cybersecurity, digital compliance, or IT concepts (training provided)Experience working with Account Executives, CSMs, and Support teamsPrior exposure to Pre-Sales work (even light support)French or any other European language is a plus Why Join MetaCompliance? A growing team in the heart of LeipzigA role with variety, a blend of pre-sales collaboration, training, and onboardingStructured development pathOpportunity to work with international colleaguesModern SaaS environment with full training and accessible product frameworksClear onboarding processes, templates, and step-by-step support materialsHybrid working model - with office days on Tuesday to ThursdayCompany events and occasional travel (events and onboarding) to other locations like our HQ in Derry