Principal Consultant, Leadership Development (Remote in Europe)

The

Principal Consultant

is a senior leadership role responsible for leading and scaling Human Edge’s B2B business. This role owns the success, retention, and expansion of the existing client portfolio while playing a critical role in new client acquisition and revenue growth across Human Edge’s products and services.

* This is a position for candidates already based in Europe with a valid working visa/ permit

B2B Growth & New Client Acquisition Drive new B2B

client acquisition and revenue growth

across Human Edge’s portfolio Identify and

develop new market

and client opportunities Engage prospective clients, co-create tailored solutions, and support the full sales cycle from first conversation to close Partner closely with leadership to expand market presence and scale impact with an entrepreneurial mindset

Client Relationship Leadership Build and maintain trusted, long-term partnerships

with senior stakeholders across the existing B2B client base Develop a deep understanding of clients’ organizational goals, leadership challenges, and talent priorities Proactively

identify and execute account expansion and cross-selling opportunities Ensure high levels of

client satisfaction, retention,

and sustainable account growth

Team Leadership Lead, coach, and develop a team

of consultants and customer success professionals Foster a high-performance, collaborative, and human-centered team culture Provide ongoing performance management, feedback, and professional development Ensure team capabilities evolve in line with client needs and business growth

Customer Success Operations & Delivery Own the operational execution of the current book of business Ensure consistent, high-quality delivery across all client engagements Establish and continuously improve scalable processes for onboarding, delivery, resourcing, and success measurement Drive operational excellence, efficiency, and continuous improvement across customer success operations

What we are looking for: Strong background in

human capital, leadership development, organizational development,

or related people-focused disciplines Proven experience in

B2B customer success, consulting, or client partnership

environments Demonstrated ability to

grow accounts, expand client relationships, and close new business Strong leadership presence with commercial acumen and a hands-on execution mindset Entrepreneurial,

comfortable with ambiguity, and energized by building and scaling a growing business

Why Join Human Edge This is an opportunity to take on a high-impact leadership role within a purpose-driven organization focused on meaningful human and organizational change. The Head of Customer Success will have significant autonomy, influence the direction of the B2B business, and play a key role in scaling Human Edge’s growth and impact across organizations.

About Human Edge Human Edge partners with organizations to unlock human potential and drive sustainable performance through evidence-based leadership assessment, development, and organizational consulting. By combining behavioral science, people analytics, and a deeply human-centered philosophy, Human Edge helps clients make better talent decisions, develop effective leaders, and build high-performing teams.