Process Optimization Consultant

¡ Fully remote position open to candidates worldwide !

We are looking for a Process Optimization Consultant at Dreamport

Dreamport is an online platform that allows anyone - despite their location or experience - to learn and earn as an Independent Travel Manager on a freelance basis. Dreamport is a part of Trevolution, the Dyninno Group travel division.

As the Process Optimization Consultant you will be responsible for optimizing the freelancer journey, improving retention, and ensuring a seamless onboarding and training experience. This role involves developing alternative career paths, refining HR processes, and implementing change initiatives that align with business goals.

Responsibilities:

• Optimize the agent journey to improve retention, eNPS, and LTV.
• Develop alternative career paths and onboarding processes for freelancers.
• Analyze retention trends and execute action plans.
• Formulate C&B policies.
• Enhance training and nesting processes with the Training department.
• Improve HR processes to reduce time-to-hire, cost of acquisition, and time-to-sell.
• Propose solutions for team formation to maximize GP and tenure.
• Document change management activities and provide regular progress reports.
• Collect feedback from business leaders and freelancers for process improvements.
• Oversee implementation of HR changes, ensuring adherence to budgets and timelines.
• Monitor and evaluate HR initiatives, making adjustments as needed.
• Ensure scalability of changes across global operations.

Requirements:

• Experience in HR, Change Management, or Workforce Optimization.
• Strong background in HR process improvement, retention strategies, and freelancer engagement.
• Excellent English language communication skills.
• Good Spanish language communication skills (Plus)
• Experience in training, onboarding, and С&B policy development.
• Strong project management skills with a data-driven HR approach.

There is no one-size-fits-all here, we are quite flexible and use an individual approach with every candidate we meet. While getting familiar during our interview, we try to understand where your working experience, professional skills and future contribution to the company can be applied within our multiple business projects.

With us you will:

• Be a part of a top-tier team, work on projects that reach millions worldwide, and create complex in-house products and solutions.
• Learn and exchange ideas in lectures and workshops led by colleagues and team leads.
• Get health benefits: fully covered health insurance after end of the trial period (dentistry, out-patient treatment, mental health, medicine, etc.), well-being activities, vaccination days.
• Enjoy employee discount programs and have fun at monthly internal activities and celebrations.

Why Join Us? We thrive in a dynamic global culture where collaboration and a competitive, sales-focused mindset are key, always empowering our team to seize learning and growth opportunities.