Project Manager - Service Excellence, Demand Management & Operational Tools (m/f/d)

Your Responsibilities

• As project leader, you lead and manage international projects from strategy to execution across service excellence, demand management, and digital operational tools
• You drive digitalization roadmaps, IT solution rollouts, and change management initiatives
• Furthermore, you act as the vital link between business and IT-gathering requirements, defining user stories, and steering alignment across functions
• You develop and manage business cases, moderate workshops, and facilitate stakeholder engagement
• Additionally, you coordinate the sunsetting of legacy IT systems in line with architectural visions
• Lastly, you collaborate with cross-functional teams across countries and continents

Your Profile

• Degree in IT, Business Informatics, Engineering, Economics, or a related field
• Proven experience in project management, demand management, and process optimization
• Skilled in managing complex IT roll-outs and leading cross-functional teams
• Familiarity with project management methodologies (Agile, Waterfall)
• Experienced in developing digital tools and platforms for service execution-background in field service or industrial inspection is a plus
• Excellent communicator and facilitator with strong stakeholder management skills
• Fluent in English (mandatory); German and/or French is a strong advantage.
• Strong international and cross-cultural awareness

What we offer

• Attractive salary, variable bonus
• 30 days vacation
• Flexible, mobile working
• Internal training and qualification options
• Events such as ski cup, motorcycle meeting or Christmas party
• Other great benefits: company pension, job bike leasing, job ticket/transportation costs, employee discounts, canteen with food subsidies, internal company health management, parking spaces, and much more

About DEKRA

DEKRA has been active in the field of safety for almost 100 years and ensures safety on the road, at work, and at home. As one of the world's leading expert organizations, the company currently employs around 49,000 people in 60 countries on 5 continents. With qualified and independent expert services, they work to achieve the company's vision that DEKRA will be the global partner for a safe, secure, and sustainable world.

Contact

Kristin Müller