Project Manager – ServiceNow Delivery

Role Overview

We are looking for a dynamic and outcome-driven Project Manager to lead Agile delivery initiatives across multiple geographies. The ideal candidate will demonstrate strong adaptability, stakeholder coordination, and risk management skills in a fluid scope environment.

Key Responsibilities Include

• Leading Agile delivery using frameworks such as Scrum, Kanban, and SAFe
• Managing evolving requirements with a focus on outcomes
• Coordinating with stakeholders across time zones
• Conducting risk assessments and resolving blockers
• Producing sprint reports and executive summaries
• Maintaining dashboards in ADO and Empower
• Working flexible hours to support global teams
• Ensuring quality assurance and enforcing “Definition of Done”

Required Skills & Experience

ServiceNow Proficiency: Deep understanding of ITOM modules, including Discovery, Service Mapping, and Event Management
Proven experience managing Agile projects with fluid scope and evolving priorities.
Strong interpersonal and communication skills for stakeholder coordination.
Experience with Agile metrics, sprint planning, and backlog grooming.
Familiarity with tools such as ADO, Empower, and Agile reporting dashboards.
Ability to work across time zones and manage virtual teams.

Preferred Qualifications

• Agile certifications (e.g., PMI-ACP, CSM, SAFe Agilist)
• Experience in outcome-based delivery environments
• Exposure to enterprise-level Agile governance models