QC/QA IT Scientific and Technical Support Specialist – Munich

Clinical Diagnostics | IT and Technical Support | Permanent

Our client is a global leader in life sciences and clinical diagnostics, providing innovative technologies that help laboratories and healthcare providers deliver accurate and efficient diagnostic results. With decades of scientific expertise and a strong culture of innovation, they are committed to improving patient care and supporting scientific advancement.

We are seeking a dedicated Customer Scientific and Technical Support Specialist to join their Clinical Diagnostics Quality Support team based in Munich. This is an excellent opportunity for an IT-savvy professional with a strong scientific or technical background who is passionate about customer support, data connectivity, and healthcare technology.

Key Responsibilities

Provide Technical and Scientific Support
Deliver first-level support for clinical diagnostic products, focusing on quality control software, connectivity, and data management tools. Assist customers with installation, configuration, and troubleshooting of laboratory IT systems and instruments.
Collaborate Across Teams and Functions
Work closely with internal and external stakeholders, including sales, IT, and global technical support teams, to ensure smooth implementation and maintenance of diagnostic solutions. Support customers remotely via phone, email, and remote access tools.
Maintain Systems and Compliance
Manage support cases using Salesforce, document all service activities accurately, and apply relevant national quality standards such as Rili-BAEK. Build product expertise and contribute to team knowledge sharing and continuous improvement.

Requirements

Technical Expertise
Strong knowledge of IT systems, networking, connectivity, and software applications. Experience in SQL Server setup, Mirth Connect, and basic JavaScript. Proven ability to troubleshoot complex technical issues in laboratory or healthcare environments.
Professional Experience
Previous experience in technical or IT support, ideally within the clinical diagnostics or life sciences sector. Good understanding of server administration, cybersecurity, and database management. Strong customer focus and problem-solving mindset.
Education and Personal Skills
Degree or vocational qualification in computer science, biomedical engineering, or a related field. Excellent communication and organizational skills. Proficient in English and German, with a collaborative attitude and strong attention to detail.

Benefits

Comprehensive Compensation
Competitive salary with performance-related bonus and 13 salary levels, ensuring long-term recognition and reward for your contribution.
Work-Life Balance
30 days of annual leave, flexible working hours, and digital time tracking that allows compensatory time off for overtime.
Career Development
Continuous training, exposure to advanced technologies, and opportunities to grow within a respected international organization committed to innovation and excellence.

How to Apply

If you are passionate about combining technology and science to make a real impact in healthcare, we would love to hear from you.

Please send your CV to the link attached, or feel free to reach out to me for more information.