Remote German speaking Travel Agent in Athens, Greece!

Cross Border Talents is looking for a German speaking Travel Agent to work remotely in Greece for a Global Leader in the travel industry.

Your Role as a Bilingual Customer Advisor

• Respond and record consumer inquiries through free phone lines for customers;
• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
• Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy;
• Ensure all support calls and emails are answered and resolved within the agreed SLAs and logged appropriately;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions.

Requirements

• High School Diploma or Higher;
• Native/Fluent German;
• Good level of English, C1;
• Good Problem-Solving Skills;
• Strong troubleshooting skills

Benefits

• Possibility of remote from anywhere in Greece;
• Private Health & Life Insurance;
• 1,400 Euros gross monthly x 14 salaries;
• Performance bonus;
• 25 days annual leave;
• Working hours: 40h per week = is 8 hours per day / 5 days a week;

Relocation package*

• Accommodation in a great hotel close by the office for 3 weeks
• 300 Euros accommodation support for the candidates moving from abroad (with the 1st payment)