Resident Engineer Customer Support Automotive (m/w/d)

Overview

Join the world leader in advanced energy storage solutions and be part of the success story of VARTA®! At Clarios, we're powering today, into tomorrow.

Your contribution

Support of Clarios and our customers during the battery system development and vehicle integration according to Clarios's product development process

Responsibilities

• Technical interface to the customer: for providing remote or on-site technical support during battery integration, testing and production failures
• for customer battery lab- and vehicle integration and testing.
• to analyze battery failures or integration issues
• to lead and track resolution of issues reported from customer battery integration, testing and field failures
• Internal technical interface to the quality department: Lead of failure analysis and battery tear down to support the 4D/8D process
• Preparation, execution and documentation of technical reviews according to Clarios product development process.
• Support the product engineering team: Analysis and detail clarification of customer specifications
• Definition of Integration Tests according to the V-model
• Test analysis and preparation of test reports
• Preparation of Test schedule
• Support of DFMEA
• Participation and reporting in the product engineering development teams (SDT/EDT)

Qualifications

• Bachelor's degree in Electrical Engineering or Systems Engineering or equivalent experience
• or Technical Master's degree (thesis track or equivalent) in related field with some industry experience preferably in Automotive
• Working knowledge and/or trained in PPAP, FMEA, Requirements Analysis and System Integration
• Proficient in using CAN tools, e.g.: Analysis of ECU measurement data
• Software updates via CAN flashing
• Experienced in embedded systems and software, preferred for automotive applications and electrical/electronic components
• Experienced in analysis of test data and root cause analysis
• Knowledge of battery technology is preferred
• Profound professional experience in the automotive industry
• Minimum 3 years of experience in customer support for complex technical products
• Diplomatic, but technically clear way of communication
• Personable and customer-centric attitude; confident, obliging and binding way of communication
• Business-fluent in German and English languages

Your benefits

• Exciting professional tasks and challenges in a diverse international future-oriented environment with strong commitment to integrity, values, social engagement, and sustainability.
• Flexible working hours model and vacation days, mobile work policy and company kindergarten.
• A competitive remuneration package, including additional payments as well as company pension scheme.
• Well-being offerings: preventive health care such as fitness center, physiotherapist, modern office environment, healthy canteen, team and company events or hobby clubs.
• Lease a company bike to stay fit and contribute to the environment.
• Onboarding support through a buddy program; Learning Academy, LinkedIn Learning and EMEA Mentoring Program for professional growth.
• Relocation assistance and help finding an apartment in your work location, if applicable.

To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses. Clarios is an equal employment opportunity and affirmative action employer. For more information, view EEO statements. If you require an accommodation during the application process, please email

A Note to Job Applicants : Scams happen; Clarios will never require payment as part of the application or hiring process.