Retail Manager - EU Travel Retail

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About The Role

We're looking for an ambitious and experienced Retail Manager to join our fabulous Travel Retail team.

Responsibilities include building retailer relationships, identifying commercial opportunities, leading a field team comprising of store-based business managers and retail artists and managing corresponding budgets, showcasing strong budget management capability and being confident in retail sales forecasting, reporting and data analysis.

KPIs are retail sales achievement, market share gains, mystery shopping score and team turnover.

As a Retail Manager you will

Sales Objectives and Market Share Gains

Define development and growth strategies with the Head of Travel Retail, Europe for the designated accounts and implement them successfully in stores
Deliver sell-out in line with forecast commitments
Identify and capitalise on opportunities to drive brand awareness, performance, and market share across the region

Account Management

Build strong relationships with retailer contacts to optimise brand presence, maximize share of voice, and negotiate industry-leading joint trading plans
Deliver regular business/sales updates and critical market insights, acting as the connection between our stores and the Magic Office
Lead quarterly business reviews and half-year external strategy meetings, producing strong insights and action-driven 360 plans

High Performance Teams

With the people partner, recruit high performing Retail teams for each store launch
Set ambitious and achievable sales targets to the field teams
Lead and inspire your team of business managers and retail artists
When needed, address performance and engagement needs identified, building an environment of inclusion and motivation within your defined area. Work alongside the field training manager to ensure commercial and development training needs are met within the region

Brand Image Building and Launch of New Campaigns

Work in close collaboration with Travel Retail Marketing & VM teams to develop trade plans and on-counter activities
Successfully launch and sustain new products and campaigns as per the global Travel Retail Marketing strategy.

Effective Commercial & Budget Management

With the Head of Travel Retail, Europe, monthly retail forecasting by store. In alignment with finance and retailer partners, forecast and manage all retail staffing costs, including recommended FTEs, commissions and incentives management. Manage T&E budget, staying within approved monthly expenditure.

Operational Excellence

Set standards for executional excellence, support new processes, and work cross-functionally to enhance brand presentation and in-store execution, including but not limited to assortment, stock availability on counter, price updates

Who You Will Work With

In this role you will be reporting into the Head of Travel Retail - Continental EU and working very closely with the wider commercial team.

About You

Must be able to travel within region and to Magic Office regularly. Roughly a 40/60 split
Extensive experience in retail or sales management, with direct experience in Travel Retail desirable but not mandatory
Strong people focus, team spirited and passionate about developing teams
Proven track record of successful negotiations & ability to influence others
Target-focused and results-driven
Excellent numerical and analytical skills
Effective communicator, both written and verbal with a structured and organised approach
Excellent presentation skills and classroom delivery
Personable and approachable - able to build rapport quickly & effectively
Self-starter - able to motivate oneself and others
Ability to manage multiple priorities and adapt to changing priorities. Agility is key! Solution-oriented with ability to problem solve in a timely manner
German language is desirable but not mandatory

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Benefits

Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
We're a hybrid model with flexibility, allowing you to work how best suits you
25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
Financial security and planning with our pension and life assurance for all
Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
Bring your furry friend to work with you on our allocated dog-friendly days and spaces
And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!