Sales Manager Airline (m/f/x)

Overview

For our Airline Sales department within Airline Commercial, we are looking for a Sales Manager Airline (m/f/x) .

Responsibilities

• Manage and run the commercial B2B collaboration, trainings and visits of B2B clients in Luxembourg and abroad on a daily basis. Be responsible for the indirect sales channel growth, KPIs and results.
• Manage, plan and realise sales actions based on analytical insights, sales data and objectives – including travel agency partners, corporate clients and institutions.
• Negotiate contracts and agreements with B2B partners in accordance with the guidelines and processes in place. Identify and acquire potential new B2B clients for Luxair and LuxairTours.
• Plan, prepare and run sales trips, organise workshops, and commercial events on Luxair and LuxairTours products and services. Represent Luxair at trade fairs and events.
• Manage requests for commercial & goodwill gestures and the handling of sensitive files in collaboration with the backoffice, customer service and claims departments.
• Support and contribute to the development of B2B sales projects, such as Luxair PRO, the Miles & More program, LuxairTours PRO and B2B Portal, CRM and future sales tools.
• Prepare monthly reports of the sales visits & activities. Manage the dedicated B2B marketing funds in line with guidelines and processes in place. Act as a backup for other Sales Team members if necessary.
• Monitor, analyse and evaluate B2B sales results, market developments and trends. Contribute proactively to the development of the overall Luxair and LuxairTours commercial strategy.

Profile

• University degree in Business Administration, Tourism or similar line of studies and/or proven experience in a similar position.
• Have a good experience in sales, management of B2B sales channels and/or CRM management.
• Be proficient in current computer programs and office tools and demonstrate good statistical software skills.
• Have a strong analytical spirit, good problem solution skills, and be able to proactively identify new sales potentials.
• Accept duty travel, conference and event attendance.
• Be proactive, show the flexibility to adapt to changing market dynamics and priorities – together with good presentation and interpersonal skills.
• Show very good communication skills in English, as well as skills in French and/or German (spoken and written).

Desired or to be acquired criteria

• Be able to identify sales potentials, make proposals and show willingness to take ownership.
• Develop very good skills in all aspects of Sales Management (Booking systems, B2B sales, key account management, campaigns, negotiation, CRM, Analytics tools, etc.).
• Be able to work team-oriented and independently, have good organizational skills, as well as communication & negotiation skills.
• Show assertiveness and stress resistance.
• Show a very good spirit to synthesize, have very good analytical and listening skills.
• Have a notion of Luxemburgish and develop the deficient work language (French or German). Avoir une présentation soignée.

The ideal candidate

• Luxemburgish or any other language is considered as an asset.
• Tourism & travel industry experience is beneficial, ideally with a proven track record of +3 years experience.