SAP Customer Service Analyst

SAP Customer Service Analyst – Contract Position - HIRING ASAP

Start date: ASAP
Duration: 6-9-month contract
Location: 3 days in Frankfurt office, 2 days remote working
Rate: €450 – €550 per day

Summary

Our client is seeking a Customer Service Analyst to support the CSR team and wider Commercial team across Europe. The role sits within the service function but will also partner closely with the Commercial backend team to manage customer contracts, pricing queries, and logistics coordination. The successful candidate will operate as the primary point of contact for customer centric-related questions, ensuring rapid response times (typically, within 2–3 minutes).

Key Skills

• Strong customer service or inside sales background
• Experience handling contract queries, pricing, or logistics workflows.
• SAP experience preferred.
• Ability to manage tasks with urgency and accuracy.
• Excellent communication skills; comfortable being the operational point person.
• Strong organisational skills and ability to work independently on site.

Responsibilities

• Act as the main contact for customer contract queries, pricing allocations, and logistical follow‑ups.
• Support the Commercial backend team with SAP‑based information retrieval and collections‑related activities (no SAP data entry required)
• Collaborate with the CSR team to manage customer service requests and backend administrative workflows.
• Ensure accurate and timely resolution of queries, maintaining a fast turnaround SLA.
• Partner with on‑site Commercial Sales team members and peers for training and knowledge transfer
• Contribute to growing the in‑office presence as part of the German operations hub.