Senior Associate, Fraud & Complaints, Solar Servicing

COMPANY DESCRIPTION

Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter futurefor our clients and the communities we serve.Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors andcreative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries.

COMPANY CULTURE

We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

COMPANY MISSION

We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future.

JOB SUMMARY

TheSeniorAssociate, Fraud & Complaints, Solar Servicingis responsible forresolving complex cases protecting the Bank from legal, financial, reputational,and operational risk. This role completesthorough investigations intocomplaints andsuspected fraudulent activities, includingthose involving installer,borrower, salesrepresentative, andfirst-partyandthird-party fraud.

DUTIES AND RESPONSIBILITIES

• Investigate and solve fraudcases using various tools available: LexisNexis,DataTree,Emailage, analytical data, and others
• Investigate, respond to, and resolveroutine and high-riskborrower complaints,including Social Media disputes (BBB, Yelp, Facebook)
• Resolve FCRA disputes
• Gather and analyze evidence, employing a variety of investigative techniques, such as loanmaterialreview, forensic accounting, call listening, data analysis, and interviews, to uncover fraudulent schemes andidentifyresponsible parties
• Perform investigationsatthe direction ofinternal and external counsel,anddraftfirst-pass legal responsesandrecommendations
• Collaborate with internal stakeholders to ensureappropriate actionsare taken todetect,address,and prevent future occurrences of identified fraud cases
• Assistin the developmentand implementation ofrisk-based prevention strategies and controls to mitigate risks and safeguard company assets
• Stay up to date with emerging fraud trends, industry best practices, and regulatory requirements related to fraud detection and prevention
• Create comprehensive investigative reports, documenting findings, recommendations, and actions taken to address fraud or complaint incidents, as needed
• Assistin the development and implementation of fraud detection tools and systems to enhance theCompany's ability toidentifypotentially fraudulent activities
• Assistwith training andaid vendor teamsupporting fraud and complaint investigations
• Identifyand support process enhancementsto streamline processes forFraud&Complaints team
• Execute on special projects
• Perform other duties as assigned

QUALIFICATIONS

• High School Diplomarequired;Bachelor’s Degreepreferred
• Minimumof3yearsofexperience within fraud investigation, conducting complex investigations (preferably in a corporate or financial institution setting)required
• Knowledge of lending regulations, and some or all: FCRA, SCRA, Reg Z, UDAAP, BSA/AML, TILA, OFACrequired
• Comfortable reviewing loan and financial transaction information
• Proficient with Microsoft Office tools (Outlook, Word, PowerPoint, Excel) LexisNexis,Snowflake, SQL,DataTree,Emailage
• Ability to see patterns, trends, and spot suspicious behavior
• Proficient inutilizingdata analysis tools and techniques toidentifypatterns, anomalies, and trends indicative of fraudulent activities
• Proficient inconducting online investigative research using search engines and open-source intelligencetechniques
• Strong knowledge of fraud detection and prevention techniques and a solid understanding of relevant laws, regulations, and industry standards
• Ability to present complex findings and recommendations to technical and non-technical stakeholders
• High ethical standards and integrity,maintainingconfidentiality and professionalism throughout investigations
• Bilingual (English / Spanish) preferred, but notrequired
• Advanced certifications such as Certified Fraud Examiner (CFE) preferred, but notrequired
• Experience with fraud or complaint handling in the solar industry preferred, but notrequired
• Experience with fraud detection software and knowledge of relevanttechnologies)
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational skills and attention to detail
• Outstanding problem-solving and time management skills
• Self-motivated, self-directed, and results-oriented
• Adaptable and able to multitask in a fast-paced environment
• Can work independently and within a team; solution-oriented with a collaborative approach

COMPENSATION

$60,000 - $70,000 a year

The pay range for this position is above. The specific rate will depend on the successful candidate’s qualifications and prior experience $60,000 (entry level qualifications) to $70,000 (highly experienced).

POSITION REQUIREMENTS

We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to:

• Remain in a stationary position
• Use hands and fingers
• Utilize a computer monitor with visual acuity
• Operate technology or other office machinery such as printers, scanners, etc.
• Communicate clearly verbally and/or in writing with others

ADDITIONAL DUTIES

For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.

PERKS/BENEFITS

• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k + company match
• Metro SmartTrip benefits ($50/mo)
• Remote or hybrid work schedules for most positions
• Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
• Best Workplaces for Commuters 2023 & 2024 winner
• The Washington Post Top Workplaces 2023, 2024, and 2025 winner
• American Banker Best Banks to Work For 2023 winner

CORE PRINCIPLES

• Excellence: Excellence is not a goal,but astandard, reflected in theprecisionof our work and the quality of our decisions. Excellence is a discipline that compounds over time and creates lasting value; it must be measured and managed.
• People: Our people are our greatest strength. We foster a culture of respect, inclusion, and ambition - where everyone matters. We celebrate collaboration and teamwork and prize loyalty - to one another, the company, our mission, and values.
• Innovation: We invest boldly in technology, harnessing innovation not for its own sake but to make banking and lending better, faster, and smarter for our clients, more efficient for our team, and more profitable for our shareholders.By combining human insight with technological excellence, we strengthen our ability to serve, to adapt, and to succeed in a changing world.Innovation is a continuous investment innew ideas.
• Sound Practices: Our foundation rests on prudence, care, integrity, and discipline.We manage credit and business risk with rigor and fundamentals-based judgment, act with transparency, and uphold the highest standards of corporate governance and regulatory compliance to ensure sustainable growth and enduring financial strength.
• Distinct Value: Wefocusour energy where we add value. We avoidthe commoditizedandthe ordinary, choosing to compete through insight, specialization,technologyand service.By concentrating on areas whereexpertisematters and relationships endure, we create differentiation that is defensible and lasting.
• Clients: We exist to advance our clients’ success and to help them grow.We listen deeply, think creatively, and deliver solutions that solve problems, driveimpactand add value.Every client relationship is built on partnership, performance, and purpose.
• Shareholders: We are committed to creating exceptional value for our shareholders.We invest for the long term and view our shareholders as partners – not observers - in value creation. Weallocatecapital wisely, execute with precision, and continuously adapt our business model to pursue the most attractive, risk-adjusted returns. We work to make rational decisions, avoid unnecessary complexity,maintainstrong liquidity and capital, and communicate with clarity and honesty.We measure success both by current performance and by the durability and quality of the long-term value we build.
• Communities and the Environment: We believe prosperity and responsibility go hand in hand.We invest in inclusiveopportunityand environmental stewardship.Our goal is simple - to do our part build a brighter, more sustainable future for the communities we serve and the world we share.

It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.

Employment with Forbright Bank is at-will, which means that either you or the Company may terminate the relationship at any time.

By applying, you acknowledge that you have reviewed our CCPA Privacy Notice .

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, and interview recording, transcription, and summarization. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.