Senior Customer Advocacy Manager (all genders)

Senior Advocacy Marketing Lead (all genders)

Join to apply for the Senior Advocacy Marketing Lead (all genders) role at TeamViewer.

TeamViewer is the leader in remote connectivity software. We harness cutting‑edge technologies such as Augmented Reality and Artificial Intelligence to shape the future of digitalization. Our team of more than 1,500 employees spans continents, cultures and disciplines. With inclusive values, we celebrate unique perspectives and talents, fostering a dynamic work environment where new ideas thrive. Become part of our winning team and help us create a world that works better.

Responsibilities

• Own the global customer advocacy marketing strategy, focusing on increasing the number and quality of customer advocates, stories, reviews, and in‑person engagements (e.g., events, executive meetings).
• Lead implementation and adoption of the new advocacy platform, TeamViewer Voices, in collaboration with stakeholders across Digital Delivery, CX, Sales, and Field Marketing.
• Align the Customer Advisory Board (CAB) program and other strategic customer engagement initiatives across regions.
• Partner with the CX team to integrate third‑party review participation across platforms such as Gartner Peer Insights, Trustpilot, and G2 into the TeamViewer Voices platform.
• Embed customer proof points into global and regional campaign content, including demand generation programs, field events, website copy, sales enablement materials, and social media.
• Track, analyze, and report on program performance against defined KPIs.
• Collaborate with regional marketing teams to share best practices, align messaging, and ensure a consistent customer experience across all markets.
• Gather customer insights through surveys, feedback loops, and qualitative interviews to inform strategy and share findings with product and marketing teams.

Requirements

• 7+ years of marketing experience with a demonstrated focus on customer advocacy programs, corporate communications, or customer marketing.
• Proven track record in customer program management, including advisory boards, councils, executive sponsorship programs, and user communities.
• Experience consistently delivering high‑quality assets with creativity, attention to detail, and reliability.
• Customer‑first mindset with a genuine passion for customer success.
• Exceptional communication skills for engaging both internal stakeholders and external customers.
• Strong project management capabilities with operational discipline.
• Highly organized, with the ability to manage multiple initiatives simultaneously.
• Strategic thinker with excellent tactical execution skills.

What We Offer

• Onsite onboarding in our HQ office for an optimal start.
• Great compensation and benefits packages, including company achievement or sales bonus, company stocks, and regular salary reviews.
• Premium private pension plan contributions (BAV) topped up by TeamViewer.
• Public transport‑friendly offices.
• Option to lease an e‑bike (Germany only).
• Special terms for local gyms.
• Access to the Corporate Benefits platform with numerous discounts.
• Regular team events and company‑wide celebrations.
• Open‑door policy, no dress‑code rules, frequent all‑hands and leadership lunches.
• Hybrid and flexible work time with up to 50% home office.
• Work‑from‑abroad program allowing up to 40 days of work outside your contracting country.
• We celebrate diversity as a core value, joining and driving the C‑A‑R‑E initiatives together with us!

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Marketing and Product Management

Industry

Software Development

Referrals increase your chances of interviewing at TeamViewer by 2x.

TeamViewer is an equal‑opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C‑A‑R‑E and understand that our diverse, values‑driven culture makes us stronger. As we continue to grow, we focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best, no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.