Senior IT Support Engineer

Overview

At Pixida, we are passionate technology consultants and developers specializing in digitalization and mobility solutions. As we continue to grow, we are looking for a highly motivated Senior IT Support Engineer to provide expert support for our global teams.

Responsibilities

• Provide independent IT support to ensure smooth operations across teams.
• Analyze, troubleshoot, and resolve incidents and service requests effectively.
• Offer hands-on support for local devices, including laptops, mobile phones, and network infrastructure.
• Set up and maintain client laptops and peripheral equipment.
• Deliver remote 1st and 2nd level support for our global teams.
• Develop and improve documentation to enhance IT processes and workflows.

Requirements

• Proven experience in IT hardware and infrastructure support.
• Experience with the Microsoft 365 ecosystem.
• Understanding of general information security and data privacy principles.
• Knowledge of cloud platforms like Amazon Web Services or MS Azure is of advantage.
• Fluency in German and English.

Benefits

• Health & Wellness: Access to gym subsidies, health workshops, and participation in sports events.
• Exclusive Discounts: Enjoy various discounts through benefit platforms.
• Career Growth: Opportunities to grow professionally through diverse training programs.
• Pension Plan: Eligibility for a company pension plan after your probation period.
• Commuter Support: Financial assistance with public transportation, including the Deutschlandticket.
• Flexibility: Adaptable working hours and remote work options based on customer requirements.

Pixida is proud to be an Equal Opportunity Employer! We are committed to a work environment that supports, inspires and respects all individuals and in which all aspects of employment are applied without discrimination. Therefore, we encourage all individuals to apply! Please provide your CV (already with certificates, employer's references, etc.) In addition, we ask you to provide information about your possible start date, salary expectations and language skills.