Senior Process Lead (f/m/d)

Senior Process Lead (f/m/d)

Trusted Shops develops SaaS solutions for over 30 million users and 30,000 companies across Europe. Our product portfolio includes the Trustmark, buyer protection and the experience review platform eTrusted. With our products we pursue the mission of enabling trust between people and companies in the digital age for over 20 years.

Overview

As Senior Process Lead you are responsible for the design, control and continuous improvement of a defined end‑to‑end business process (e.g., Lead‑to‑Opportunity, Order‑to‑Cash). You ensure that the process delivers strategic impact through clear responsibilities, stakeholder alignment and measurable results.

The position is to be filled in Germany. Only English resumes are considered.

Responsibilities

• Business Process Ownership – Own, manage and continuously develop a cross‑functional business process within Trusted Shops’ standard operating model. Align the process to defined KPIs, compliance standards and documentation practices.
• Workflow Analysis and Optimization – Analyse existing workflows, identify inefficiencies and implement improvements to rationalise business value.
• System Integration and Performance Monitoring – Translate business requirements into system configurations (e.g., Salesforce, Zuora) in coordination with technical teams and monitor performance against defined metrics.
• Stakeholder Alignment – Collaborate with key departments (Sales, Tech, Customer Success, Account Management, Enablement, Finance, Legal) to define process requirements, roles and organisational targets.
• Documentation & Change Enablement – Maintain accurate process documentation (SOPs, process maps) and support change introduction through structured change initiatives, training materials and cross‑functional enablement.

Qualifications

• Minimum 5 years of experience in process ownership, business operations or transformation, ideally in a SaaS or cross‑functional B2B environment.
• Proven success in leading process improvements in sales, customer success or related functions.
• Strong project management and cross‑functional collaboration experience.
• Familiarity with business tools (Salesforce, Zuora, HubSpot, etc.) and their role in executing business processes.
• Excellent language skills in German (C1) and English (C1). Only English resumes are considered.

Benefits

• Hybrid work – combine flexible remote work with office team days.
• Workation – optionally work temporarily from a chosen location across the EU, Iceland, Liechtenstein or Norway.
• Permanent employment contract with Europe's trusted brand.
• 27 vacation days + 3.5 additional free days at Christmas, New Year’s and Carnival.
• Buddy programme – an experienced trustee supports you.
• Individual development opportunities and internal learning offers.
• Team events and unit events.
• Health Pass – free online and offline sport, fitness and health courses.

Trusted Shops is committed to diversity and inclusion. All qualified applicants, regardless of gender, nationality, ethnicity, religion, disability, age, sexual orientation or identity, are encouraged to apply. We prohibit discrimination.

Location: Dortmund, North Rhine‑Westphalia, Germany