Senior Support Engineer I

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Support Engineer I in EMEA.
This role offers the opportunity to act as a trusted technical guide for enterprise customers using cloud-based PostgreSQL solutions. You will provide expert-level troubleshooting, recommend best practices, and help customers implement and optimize their database environments. Working remotely with a global support team, you will collaborate closely with development teams on complex issues, mentor junior engineers, and ensure customer satisfaction through proactive problem-solving and technical guidance. This position allows you to influence customer experience, shape internal support practices, and contribute to the reliability and usability of cloud database services at scale.

Accountabilities
As a Senior Support Engineer I, your responsibilities include:

• Providing in-depth technical troubleshooting and recommending workarounds or solutions for PostgreSQL and cloud environments
• Collaborating with and mentoring junior support engineers to triage issues, create reproducible test cases, and propose fixes or patches
• Partnering with development teams to resolve complex issues and implement feature requests
• Documenting procedures, solutions, and standards for both internal use and customer reference
• Ensuring proactive communication with customers regarding problem resolution and best practices

Requirements
The ideal candidate will bring:

• 3-5 years of experience with PostgreSQL, or 7+ years with other database technologies (Oracle, MySQL, MongoDB, MS SQL, Cassandra) as a senior database administrator or support engineer
• 3-5 years of cloud platform experience, preferably with AWS, Azure, or GCP
• 1-2 years of experience with cloud monitoring tools such as Datadog, Grafana, Prometheus, or native cloud monitoring solutions
• Bachelor's degree in computer science or equivalent knowledge
• Familiarity with PostgreSQL third-party tools (pgpool, slony, pgbouncer, etc.)
• Excellent written and verbal communication skills
• Strong problem-solving abilities and ability to work effectively under pressure
• Experience liaising with engineering teams and documenting technical processes

Preferred / Gives an edge:

• 5-7 years of technical support experience
• Experience with Python, Golang, or C/C++
• 3-5 years' experience with Docker and Kubernetes
• Site Reliability Engineering (SRE) knowledge, including SLO/SLI, CI/CD orchestration, or IaaS
• 1-2 years of experience with Terraform

Benefits
This role offers:

• Fully remote work setup with a collaborative global team
• Wellness programs, including access to CuraLinc and Wellness Fridays
• Flexible paid time off to support work-life balance
• Comprehensive health, financial, and parental benefits
• Professional growth opportunities, training, and certification support
• Inclusive and diverse culture promoting trust, respect, and innovation

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.

It compares your profile to the job's core requirements and past success factors to determine your match score.

Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.

When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest