Senior Technical Support Executive

Role: Technical Support Executive

Location: Stuttgart, Germany

About us:

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow

One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.

About the Position:

who provides end user support on-site, maintains hardware and fixes technical problems, provides first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident & problem managers, and coordinates with remote teams for technical issues to investigate and resolve.

Responsibilities:

Application and OS Maintenance
: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions

• Diagnostic Troubleshooting
  : Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
• Incident and Problem Management
  : Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
• Performance Monitoring
  : Monitor and address performance-related issues.
• User Training and Advice
  : Provide advice, training, and corrections (permanent or temporary) to users.
• Documentation and Enhancements
  : Update or create documentation, manipulate data, and define enhancements.
• Collaboration
  : Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider

Required skills:

• Minimum 2 years experience in a customer-focused End-user support role is valuable. This could include roles like
  Help Desk Technician
  ,
  Desktop Support Specialist
  , or similar positions.
• German & English language proficiency.
• Customer-Focused Support:
  Experience in a customer-focused End-user support function covering EUC and software/OS installations and support.
• Incident Resolution
  : Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
• Microsoft Product Knowledge
  : Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products.

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