Service Coordinator (m/f/d) – Maritime Systems

Arbeitsort

Hamburg

Are you familiar with life on board, do you have technical qualifications in the maritime sector, or have you perhaps even sailed yourself? Would you like to continue applying your expertise in international shipping – but from land? Then this position with us could be just the right fit for you.

Our service department sets the course for the future.

Not only are maintenance and repairs planned and organized from here, but the crew, technical staff and shipping company also trust us with their problems. Your knowledge of on-board workflows, operational challenges and what really matters makes you the central point of contact for our customers.

What you do with us ensures that ships can set sail safely again and that shipowners worldwide place their trust in Jastram.

About JASTRAM

Jastram GmbH & Co. KG is a long-established company in the maritime industry that develops and manufactures high-quality maneuvering systems for ships worldwide. Our solutions are used on vessels around the world – and our service team ensures that they function reliably.

Responsibilities

• Planning, coordination and execution of service jobs worldwide
• Processing service requests from quotation to invoicing in CRM and ERP system
• Technical advice on servicing and spare parts
• Direct contact with ship crews, technical purchasing and superintendents
• Planning and coordination of maintenance and repair work worldwide
• Collaboration with international service partners and internal department teams
• Organization of service jobs and commissioning
• Processing spare parts orders and preparing and delivery documents
• Organizing business trips for service assignments
• Participation in the further development of modern and digital service processes
• Ensuring high customer satisfaction and long-term customer relationships

Qualifications

• Technical qualification in the maritime world (e.g. marine engineering, mechatronics, etc.)
• Understand of ship systems and experience with technical processes on board
• Organizational skills and enjoyment of coordinating international service jobs
• Strong communication skills when dealing with international customers
• Experience in working with CRM and ERP systems is beneficial
• Good English skills, additional languages are an advantage
• Structured, solution-oriented approach to work

We offer

• A responsible position in a traditional and innovative company
• An international working environment with exciting projects
• A wide range of further training and career opportunities
• Attractive remuneration and social benefits such as company health insurance
• 30 days vacation
• Friendly, family-like working atmosphere
• Working from remote is partially possible

Interested?

We look forward to receiving your application!